Layton ServiceDesk - FAQ - Manual Login
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
=Overview= | =Overview= | ||
| − | + | An Analyst or End User can log in manually. | |
| − | + | ==Resetting a Password== | |
| − | + | If the user has forgotten the password, it can be reset by an admin with these procedures: | |
| − | + | ||
*'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Password|Analysts]]''' | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage Analyst#Password|Analysts]]''' | ||
*'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Password|End Users]]'''. | *'''[[Layton ServiceDesk - Settings - Company Structure - Manage End User#Password|End Users]]'''. | ||
| + | |||
| + | =Procedure= | ||
| + | The Main Home Page is the page that opens when you launch the application: | ||
| + | |||
| + | <nowiki>http://server/laytonservicedesk/Login.aspx</nowiki> | ||
| + | |||
| + | In a default configuration, there is a login button for Analysts and End Users. The user clicks the appropriate button and provides their username and password. | ||
| + | |||
| + | [[File:Lsd manual login 01.png|center|link=]] | ||
| + | |||
| + | =Bypassing the Main Home Page= | ||
| + | It may be desirable to bypass the Main Home page, e.g. publishing a link to an intranet that will take End Users directly to the End User login page. | ||
| + | |||
| + | ==Analyst Login Page== | ||
| + | The Main Home Page can be bypassed with this URL: | ||
| + | |||
| + | <nowiki>http://server/laytonservicedesk/Loginuser.aspx</nowiki> | ||
| + | |||
| + | The Analyst login page will open. The Analyst provides their username and password. | ||
| + | |||
| + | [[File:Lsd manual login 02.png|center|link=]] | ||
| + | |||
| + | ==End User Login Page== | ||
| + | The Main Home Page can be bypassed with this URL: | ||
| + | |||
| + | <nowiki>http://server/laytonservicedesk/Logineuser.aspx</nowiki> | ||
| + | |||
| + | The End User login page will open. The End User provides their username and password. | ||
| + | |||
| + | [[File:Lsd manual login 03.png|center|link=]] | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Revision as of 02:42, 11 July 2016
Contents |
Overview
An Analyst or End User can log in manually.
Resetting a Password
If the user has forgotten the password, it can be reset by an admin with these procedures:
Procedure
The Main Home Page is the page that opens when you launch the application:
http://server/laytonservicedesk/Login.aspx
In a default configuration, there is a login button for Analysts and End Users. The user clicks the appropriate button and provides their username and password.
Bypassing the Main Home Page
It may be desirable to bypass the Main Home page, e.g. publishing a link to an intranet that will take End Users directly to the End User login page.
Analyst Login Page
The Main Home Page can be bypassed with this URL:
http://server/laytonservicedesk/Loginuser.aspx
The Analyst login page will open. The Analyst provides their username and password.
End User Login Page
The Main Home Page can be bypassed with this URL:
http://server/laytonservicedesk/Logineuser.aspx
The End User login page will open. The End User provides their username and password.
