Layton ServiceDesk - Implementing Project Management

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Overview

Layton ServiceDesk can be used to manage projects, using a combination of a project-specific Request Class, Request Types specific to that Request Class, Requests in that Request Class, and Tasks.

Configuration

Request Types

It's likely that you

Request Class

1. Go to Administration > Libraries > Request Classes.

Recommended Configuration

Properties

1. Create a Request Class for the project.
2. Configure these settings:
   1. Class: Name of the project
   2. Description: A brief description
   3. Reply Email: No value
   4. Add To New Analyst: Disable. It's unlikely that you would want every new Analyst to be assigned to this Request Class.
   5. Add To New End User: Disable. End Users will not be a part of this project.
   6. Close Request when Tasks Complete: Disable
   7. Dynamic Form Generator: Disable
   8. Create Forms:
      1. Analyst: Enable
      2. End User: Disable—End Users won't be using it.
      3. Spawn: Enable.