Layton ServiceDesk - Reporting - Scheduling Reports

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(Added sections "Modifying a Scheduled Report" and "Deleting a Scheduled Report")
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#Enter a body in the ''Body'' field.
 
#Enter a body in the ''Body'' field.
 
#Click the Save button [[File:Lsd btn save.png|link=]].
 
#Click the Save button [[File:Lsd btn save.png|link=]].
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=Modifying a Scheduled Report=
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=Deleting a Scheduled Report=
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Revision as of 04:09, 3 August 2016

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Btn back up.png Previous article in this series: Report Design Layout

Contents

Overview

Reports can be scheduled to run at a set interval, which will produce a PDF or CSV file that is emailed to specified email addresses.

Any report other than a statistics report can be scheduled. The reports that can be scheduled produce a grid of results.

Lsd reporting sched 01.png

Procedure

  1. The Analyst who will be doing this procedure must have Reports Access enabled on their account, or they will not see the Reporting tab.
  2. Click the Add button Lsd btn plus.png. The Name dialog will open:

    Lsd reporting sched 02.png

  3. Enter a name for the schedule in the Name field. Note that this is not necessarily the same as the report name.
  4. Select a report in the Report menu.
  5. Click a checkbox for the type of file attachment you want.
  6. Click the Save button Lsd btn save.png.
  7. The Schedule dialog will open:

    Lsd reporting sched 03.png

  8. Configure a start date (default is the current date) in the Starting From menu.
  9. Click the Daily, Weekly or Monthly radio button, then configure the remaining applicable settings.
  10. Click the Save button Lsd btn save.png.
  11. The Report Email Body dialog will open:

    Lsd reporting sched 04.png

  12. Enter the email addresses to which the report will be emailed, separated by a semicolon, in the Sent to field.
  13. Enter a subject in the Subject field.
  14. Enter a body in the Body field.
  15. Click the Save button Lsd btn save.png.

Modifying a Scheduled Report

Deleting a Scheduled Report

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