Layton ServiceDesk - System Requirements

Revision as of 20:08, 2 March 2011

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Overview

Layton ServiceDesk software has been designed to be installed on any Windows based operating system XP or higher running IIS v5 or higher. The system can then be accessed by any device running, IE, FireFox, Chrome or Safari, including mobile devices.

The system architectures require Microsoft SQL Server Express 2005 or Full SQL Server. This has been done to ensure that the system is as cost efficient for small users as it is for larger ones. Small users will be able to implement the system without having to bear the additional costs of a full SQL Server implementation. Larger users or Companies with SQL Server already installed will be able to implement the system on their SQL server and benefit from the performance and scalability advantages that this brings.

SQL Server Express is essentially a scaled down version of the full SQL Server. For most users SQL Server Express should be sufficient to run Layton ServiceDesk.

The Full SQL version is generally intended for the larger companies or those that expect large amount of records that may accumulate as the help desk is used. You can easily upgrade to Full SQL Server later if required without any loss of data should you need to.

IIS Server

Layton ServiceDesk is a 100% Web-based application running under Microsoft Internet Information Server (IIS) version 5 or later. As such, the minimum computer configuration where Layton ServiceDesk is to be installed is constrained only by the requirements of IIS rather than by the system itself.

• Layton ServiceDesk requires a Microsoft IIS server running version 5, 6 or 7.
• Supports 32- and 64-bit Windows operating systems.
• Microsoft SQL Server 2000 or higher and Microsoft SQL Server Express (free) editions 2005 or higher are also supported.
• Exchange Server 2003, 2008 & 2010. SMTP, POP3.
• 50-75 MB for the program installation but allow at least 500 MB for database growth and folder structure growth (i.e. attachments, exports, etc.).
• Minimum hardware recommendations: Pentium 4 1.0GHz, 2GB RAM.
• .NET Framework 3.5

Ports

These are default ports and are the supported ones. Use different ports under your own advisement.

• 80: Web, for the web application
• 135: IIS Integrated Authentication. See Special Note on IIS Integrated Windows Authentication.
• 389: LDAP, for importing user names from an LDAP directory and for authentication.
• 1433: SQL Server

Upgrading from HelpBox™

Your database can be imported during the installation process. The database version must be 5.0.5, so you'll have to upgrade to HelpBox 5.0.5 if you have not yet done so, and upgrade the database through HelpBox.

Integration with AuditWizard™

In order to connect Layton ServiceDesk to AuditWizard, your AuditWizard installation must be v8.1.4 or higher. For information on integrating AuditWizard, click here.

Clients

Any operating system running Internet Explorer 6+, FireFox, Chrome and Safari, with cookies enabled, is supported.

Recommended Screen Resolution

Layton ServiceDesk can support any screen resolution as the application is fully configurable, so whether you operate with standard monitors running a low resolution or the largest wide screen monitors, you can configure Layton ServiceDesk software to maximize your screen real estate. Out of the box we have configured Layton ServiceDesk for the following resolutions.

• Analysts 1280 x 1024
• End User 800 x 600

Pre-Installation

Proceed to Pre-Installation.

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