Layton ServiceDesk - Release Notes - Version 6.4.8

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ServiceDesk v6.4.8 is a minor release of the product. The upgrade may be applied to any version of 6.2.0 or later.

Please log in to the Client Support Portal to download the upgrade installer. To install the upgrade, first extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and finally run the upgrade installer lsd648_upgrade.exe.

New Features

  • 148 Comment email notification sent to end user and analyst associated with request
  • 149 Changes - End User to Add Comments
  • 150 Analyst Changes List View - Add View Option

Bug Fixes

  • 244 Page does not load properly in IE11
  • 246 End user comment read indicator not working
  • 251 Search survey by sys_request_id results in cannot find table 0 error
  • 256 HTML tools not rendered in IE10 compatibility view
  • 257 Adding a user field to the Change or Problem List View causes an error: neither a DataColumn nor a DataRelation for table Table
  • 258 Cannot save reports using default report name
  • 259 Broken Page if euser.dbo.siteid is Added as a Column to List View
  • 261 Cannot delete end users
  • 263 End Users Not Seeing Whiteboard Messages
  • 266 First Character Removed from Analyst Email Address on Comment Edit
  • 267 Unable to Save Task in IE11
  • 269 Search Changes sys_eusername selector unavailable
  • 270 Request List View column sort each results page individually instead of the entire result set
  • 271 Cannot find table 0 when search request by sys_eusername and euser.sys_forename and euser.sys_surname are on the Request List View
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