User Guide for Layton ServiceDesk

Revision as of 04:33, 15 September 2010

Introducing the all new Layton ServiceDesk™

Layton ServiceDesk - formally HelpBox is an all new web based ITIL help desk system. Re-written from the ground up and incorporating the very latest web 2.0 technology such as AJAX, Layton ServiceDesk offers unparallel levels of customizability.

Every new feature and module has been carefully designed before being implemented. Literally hundreds of new features are included, from all new ITIL Problem and Change management through to powerful reporting and analysis. We've made HelpBox even easier to use, faster, more flexible and reliable.

Layton ServiceDesk is so configurable, it can be whatever you want it to be, whether you're managing your internal end users, supporting external companies or offering a product or service, Layton ServiceDesk can do it all, right out of the box! No need to purchase additional modules or time consuming installation and training, Layton ServiceDesk delivers powerful web-based help desk technology at a fraction of the cost of other systems.

Layton ServiceDesk will streamline your support operations to ensure you deliver exceptional customer service for a lower cost and even less effort.

• Significantly reduce costs
• Deliver exceptional customer service and support
• Save time with less effort
• Streamline support operations

Layton ServiceDesk will have your operations running smoothly in no time at all. Whether automating daily support tasks, monitoring and managing the delivery of IT services, generating request logs, or tracking troublesome incidents, Layton ServiceDesk can do it all!

Table of Contents

• Architecture
• Pre-Installation
• Installation
• System Overview
• Flow Diagram