Layton ServiceDesk - Settings - Libraries - Urgency

From Layton Support
Jump to: navigation, search

Btn back up.png Back to Contents

Btn back up.png Previous article in this series: Impact

Urgency is a measure of business criticality of an Incident (Request), Problem or Change. The Urgency reflects the time available for resolution or avoidance before the impact is felt by the business. Urgency in conjunction with Impact is used to determine a Priority. Urgencies are user defined and can be created in Administration > Libraries > Urgency.

Next article in this series: Email Keywords Btn forward.png

Btn back up.png Back to Contents

Personal tools

Main Page
Online User Guides
General Support
Release Notes