Layton ServiceDesk - Settings - Libraries - Change Types
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''Change Types'' are user-defined and are used to categorize Changes. Typical Change Types include ''Standard'', ''Normal'' and ''Emergency''; however, any number of Change Types can be created. | ''Change Types'' are user-defined and are used to categorize Changes. Typical Change Types include ''Standard'', ''Normal'' and ''Emergency''; however, any number of Change Types can be created. | ||
Latest revision as of 03:26, 8 September 2020
Previous article in this series: Change Statuses
Change Types are user-defined and are used to categorize Changes. Typical Change Types include Standard, Normal and Emergency; however, any number of Change Types can be created.
To configure Change Types, go to Administration > Libraries > Change Types. The Change Types panel is displayed:
Here, new Change Types may be added, and existing Change Types may be modified. The Change Type configuration pop-up allows for a label and description, as well as a Manage CAB Group Template tool:
The CAB Group Template selection allows a Change Type, when selected in a Change Request, to automatically apply the selected CAB Groups or individual Approver Analysts specified.
