Layton ServiceDesk - Settings - Libraries - Change Statuses
Previous article in this series: Problem Statuses
A Change Status identifies the stage or status of a Change. Typical Change Statuses may include Reviewing, Testing, In Progress, Cancelled, Failed and Completed.
To add or delete select the appropriate action and to modify simply select the Change Status and rename as required.
The On Status selection options of Continue or Closed determine whether the status is considered to be Open or Closed. The Change Statuses can be color coded for easy visual identification within the Change List View.
The default Status for all Changes is set to Open but can be changed in Administration > General Settings > Change Settings and set the Default Status. Once a Change is recorded you can change the Change Status by using the “Change Status” icon on any of the Change List Views or from the Change Status icon on the Change form.
Next article in this series: Change Types
