Layton ServiceDesk - Settings - Libraries - Change Statuses

From Layton Support
(Difference between revisions)
Jump to: navigation, search
(New page)
 
(Implemented new "Previous/Next" links, added sections and images)
Line 1: Line 1:
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
−
Previous article in this series: '''[[Layton ServiceDesk™ - Settings - Libraries - Problem Statuses|Problem Statuses]]'''
+
<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Settings - Libraries - Problem Statuses]] [[Layton ServiceDesk™ - Settings - Libraries - Problem Statuses |<u>Previous article in this series: ''Problem Statuses''</u>]]</p>
 +
__FORCETOC__
 +
=Overview=
 +
A ''Change Status'' identifies the stage or status of a Change. There are two statuses, ''Continue'', which means ''open'', ''in progress'', ''not yet completed'', and ''Completed'', which signifies that the Change has been concluded.
  
−
A ''Change Status'' identifies the stage or status of a Change. Typical Change Statuses may include ''Reviewing'', ''Testing'', ''In Progress'', ''Cancelled'', ''Failed'' and ''Completed''.  
+
For more descriptive Change Statuses based on these two states, we provide the mechanism to create appropriate names such as ''Completed'', ''Failed'',''Reviewing'', ''Testing'', ''In Progress'', ''Cancelled'',  or .  
  
−
To add or delete select the appropriate action and to modify simply select the Change Status and rename as required.
 
  
−
The ''On Status'' selection options of ''Continue'' or ''Closed'' determine whether the status is considered to be ''Open'' or ''Closed''. The Change Statuses can be color coded for easy visual identification within the Change List View.
+
[[File:Lsd change status01.png|center|link=]]
  
−
The default Status for all Changes is set to ''Open'' but can be changed in '''Administration > General Settings > Change Settings''' and set the Default Status. Once a Change is recorded you can change the Change Status by using the “Change Status” icon on any of the Change List Views or from the ''Change Status'' icon on the Change form.
 
  
−
Next article in this series: '''[[Layton ServiceDesk™ - Settings - Libraries - Change Types|Change Types]]'''
+
=Adding a New Change Status=
 +
Click the Add button [[File:Lsd btn plus.png|link=]]. The Add Status dialog will open.
 +
 
 +
 
 +
[[File:Lsd change status02.png|link=]]
 +
 
 +
{| class="wikitable" border="1"
 +
|-
 +
! style="background:#009999; width: 250px; color: #FFFFFF"|Setting
 +
! style="background:#009999; width: 750px; color: #FFFFFF"|Description
 +
|-
 +
|Status
 +
|The descriptive name of the status that will be visible in the interface.
 +
|-
 +
|On Status
 +
|The actual status
 +
|-
 +
|Status Color
 +
|The color that will be applied to the Change in Change List View.
 +
|}
 +
 
 +
The default Status for all Changes is set to ''Open'' but can be changed in '''[[Layton ServiceDesk™ - General Settings - Change Settings|Administration > General Settings > Change Settings]]''' and set the Default Status. Once a Change is recorded you can change the Change Status by clicking the Change Status Button [[File:Lsd btn chg status small.png|link=]] on any of the Change List Views or clicking the Change Status Button [[File:Lsd btn chg status lg.png|link=]] on the Change form.
 +
 
 +
=Deleting a Change Status=
 +
Click the Delete button [[File:Lsd delete 16px.png|link=]] next to the Change Status you wish to delete.
 +
<p align="right">[[Layton ServiceDesk™ - Settings - Libraries - Change Types |<u>Next article in this series: ''Change Types''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk™ - Settings - Libraries - Change Types]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
 
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>

Revision as of 00:40, 12 February 2014

Btn back up.png Back to Contents

Btn back up.png Previous article in this series: Problem Statuses

Contents

Overview

A Change Status identifies the stage or status of a Change. There are two statuses, Continue, which means open, in progress, not yet completed, and Completed, which signifies that the Change has been concluded.

For more descriptive Change Statuses based on these two states, we provide the mechanism to create appropriate names such as Completed, Failed,Reviewing, Testing, In Progress, Cancelled, or .


Lsd change status01.png


Adding a New Change Status

Click the Add button Lsd btn plus.png. The Add Status dialog will open.


Lsd change status02.png

Setting Description
Status The descriptive name of the status that will be visible in the interface.
On Status The actual status
Status Color The color that will be applied to the Change in Change List View.

The default Status for all Changes is set to Open but can be changed in Administration > General Settings > Change Settings and set the Default Status. Once a Change is recorded you can change the Change Status by clicking the Change Status Button Lsd btn chg status small.png on any of the Change List Views or clicking the Change Status Button Lsd btn chg status lg.png on the Change form.

Deleting a Change Status

Click the Delete button Lsd delete 16px.png next to the Change Status you wish to delete.

Next article in this series: Change Types Btn forward.png

Btn back up.png Back to Contents

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Settings_-_Libraries_-_Change_Statuses&oldid=4469"
Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox