Layton ServiceDesk - Release Notes - Version 6.9.0
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | ||
− | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.8.7]] [[Layton ServiceDesk - Release Notes - Version 6.8.7|<u>Earlier Version</u>]]</p> | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.8.7]] [[Layton ServiceDesk - Release Notes - Version 6.8.7|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.9.1|<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.9.1]]</p> |
=Overview= | =Overview= | ||
Layton ServiceDesk 6.9.0 is an update-patch release of the product. Both update and full installers are available. | Layton ServiceDesk 6.9.0 is an update-patch release of the product. Both update and full installers are available. | ||
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==Earliest Version that Can Be Updated to 6.9.0== | ==Earliest Version that Can Be Updated to 6.9.0== | ||
− | '''You must be using ServiceDesk 6.2.0 or later before you can update to the latest version.''' If you are using an earlier version please update by downloading v6.2.0 from the ''Update ➤ Layton ServiceDesk'' menu in the '''[ | + | '''You must be using ServiceDesk 6.2.0 or later before you can update to the latest version.''' If you are using an earlier version please update by downloading v6.2.0 from the ''Update ➤ Layton ServiceDesk'' menu in the '''[https://client.laytontechnology.com/ Client Support Portal]''' before attempting to update to the latest version. |
==.NET 4 Requirement== | ==.NET 4 Requirement== | ||
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==Obtaining the Update== | ==Obtaining the Update== | ||
− | Please log in to the '''[ | + | Please log in to the '''[https://client.laytontechnology.com/ Client Support Portal]''' to download the update installer. |
==Obtaining the Full Installer== | ==Obtaining the Full Installer== | ||
− | The full installer is the currently available trial version, which can be downloaded from '''[ | + | The full installer is the currently available trial version, which can be downloaded from '''[https://www.laytontechnology.com/trialsoftware/LaytonServiceDesk.zip here]'''. Please log in to the '''[https://client.laytontechnology.com/ Client Support Portal]''' to obtain your license details to register the application after installation. |
=Updating from a Version Earlier than 6.7.0.2= | =Updating from a Version Earlier than 6.7.0.2= | ||
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#Extract the '''lsd_update_690''' folder from the archive to the root of an attached, local drive. | #Extract the '''lsd_update_690''' folder from the archive to the root of an attached, local drive. | ||
#Back up your database. | #Back up your database. | ||
− | #If your server is virtual, snapshot the server. | + | #If your server is virtual, snapshot the server. If it's not virtual, back it up using whatever backup software you use. |
#In Windows Services Console, stop the following services: | #In Windows Services Console, stop the following services: | ||
#*IIS Admin Service | #*IIS Admin Service | ||
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=Database Update= | =Database Update= | ||
− | It is possible to update just the database using a SQL Server script. | + | It is possible to update just the database using a SQL Server script. The most common reason for doing this is the installation of the full version on a new server, then connecting it to the database, as opposed to running the update process, which does the database modifications. |
==Procedure== | ==Procedure== | ||
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|68612 | |68612 | ||
|Resolve Incompatibility with Exchange Online Modern Authentication | |Resolve Incompatibility with Exchange Online Modern Authentication | ||
− | |This new feature is specific to Exchange Online users. Microsoft deprecated Basic Authentication. Layton ServiceDesk didn't connect to the Exchange Online Server unless was enabled. Support for Advanced Authentication was added, with '''[[Layton ServiceDesk - Settings - System Settings - Exchange Online Settings|a new interface]]''' to manage it. | + | |This new feature is specific to Exchange Online users. Microsoft deprecated Basic Authentication. Layton ServiceDesk didn't connect to the Exchange Online Server unless it was enabled. Support for Advanced Authentication was added, with '''[[Layton ServiceDesk - Settings - System Settings - Exchange Online Settings|a new interface]]''' to manage it. |
|} | |} | ||
− | Released | + | Released 2022-11-30. |
− | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.8. | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.8.7]] [[Layton ServiceDesk - Release Notes - Version 6.8.7|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.9.1|<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.9.1]]</p> |
<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> | ||
[[Category:Update Notes]] | [[Category:Update Notes]] |
Latest revision as of 05:03, 1 June 2023
Contents |
[edit] Overview
Layton ServiceDesk 6.9.0 is an update-patch release of the product. Both update and full installers are available.
[edit] Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
[edit] Earliest Version that Can Be Updated to 6.9.0
You must be using ServiceDesk 6.2.0 or later before you can update to the latest version. If you are using an earlier version please update by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to update to the latest version.
[edit] .NET 4 Requirement
6.7.0.2 introduced the need for .NET 4. If you are currently running a version prior to 6.7.0.2, it will need to be installed. Instructions are given below.
[edit] Test Installation
We recommend that you create a Test Installation and update it before committing to updating your live system.
[edit] Obtaining the Update
Please log in to the Client Support Portal to download the update installer.
[edit] Obtaining the Full Installer
The full installer is the currently available trial version, which can be downloaded from here. Please log in to the Client Support Portal to obtain your license details to register the application after installation.
[edit] Updating from a Version Earlier than 6.7.0.2
[edit] Install Microsoft .NET Framework 4.5
- If you are updating from a version earlier than 6.7.0.2, install Microsoft .NET Framework 4.5.
- Launch Internet Information Services (IIS) Manager.
- In the Connections pane on the left-hand side, click the server name.
- In the Actions pane on the right-hand side, click Change .NET Framework Version.
- Change the .NET Framework Version to v4.0.30319 and click the OK button.
- In the center panel, double-click ISAPI and CGI Restrictions.
- There are two items with the description ASP.NET v4.0.30319. Right-click each and select Allow.
- Close Internet Information Services (IIS) Manager.
- Continue in the next section, Updating from a Version Later than 6.7.0.2.
[edit] Updating from a Version Later than 6.7.0.2
[edit] Layton ServiceDesk
Do not uninstall Layton ServiceDesk prior to updating.
- Extract the lsd_update_690 folder from the archive to the root of an attached, local drive.
- Back up your database.
- If your server is virtual, snapshot the server. If it's not virtual, back it up using whatever backup software you use.
- In Windows Services Console, stop the following services:
- IIS Admin Service
- LaytonServiceDesk
- World Wide Web Publishing Service.
- Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder.
- Open the lsd_update_690 folder.
- Right-click the shortcut Right-Click and Run as Administrator and select Run as administrator. This will avoid permission issues. Note that the progress dialog may report that it is not responding, but this process may simply take some time.
- In Windows Services Console, start the above services.
- Re-enable anti-virus software, if applicable.
[edit] Full Installation
[edit] New Installation
If you are installing for the first time, refer to System Requirements and follow the links at the right bottom of each related article.
[edit] Clean Reinstallation
If you are doing a Clean Reinstallation, follow the Clean Reinstallation procedure.
[edit] Database Update
It is possible to update just the database using a SQL Server script. The most common reason for doing this is the installation of the full version on a new server, then connecting it to the database, as opposed to running the update process, which does the database modifications.
[edit] Procedure
- Download the 6.9.0 Update Script.
- In Management Studio, back up your database.
- Run the script on the database.
[edit] Bug Fixes
# | Title | Description |
---|---|---|
68511 | Automatic Analyst Login Link Not Consistently Working | An intermittent issue with auto-login for Analysts has been resolved. |
[edit] Enhancements
# | Title | Description |
---|---|---|
67705 | DBTool Connect to Database Modifications | When using DBTool to connect to an existing database, the application would hang when clicking the Connect to Existing Database button. This has been resolved. |
[edit] New Features
# | Title | Description |
---|---|---|
68612 | Resolve Incompatibility with Exchange Online Modern Authentication | This new feature is specific to Exchange Online users. Microsoft deprecated Basic Authentication. Layton ServiceDesk didn't connect to the Exchange Online Server unless it was enabled. Support for Advanced Authentication was added, with a new interface to manage it. |
Released 2022-11-30.