Layton ServiceDesk - Release Notes - Version 6.5.8
From Layton Support
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|Using the '''[[Layton ServiceDesk™ - Utilities - Purging#Changes|Purging]]''' feature to delete a specific Change would not work if '''[[Layton ServiceDesk™ - Logging A New Change#Change Approval Process|CAB members were assigned to it]]'''. Now you can purge regardless of whether it has CAB members or not. | |Using the '''[[Layton ServiceDesk™ - Utilities - Purging#Changes|Purging]]''' feature to delete a specific Change would not work if '''[[Layton ServiceDesk™ - Logging A New Change#Change Approval Process|CAB members were assigned to it]]'''. Now you can purge regardless of whether it has CAB members or not. | ||
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|1375 | |1375 | ||
|Can't Save Task with HTML Editor and Field Required Settings Enabled for Task Form | |Can't Save Task with HTML Editor and Field Required Settings Enabled for Task Form | ||
|In Administration > Form Design > Task, if the ''actiondesc'' field had ''HTML Edtior'' enabled and ''Field Required'' checked, saving a task would result in the error ''You must enter a value in the Action Description box'', despite this box (''actiondesc'' field) having a value. | |In Administration > Form Design > Task, if the ''actiondesc'' field had ''HTML Edtior'' enabled and ''Field Required'' checked, saving a task would result in the error ''You must enter a value in the Action Description box'', despite this box (''actiondesc'' field) having a value. | ||
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|1378 | |1378 | ||
|Request Date Timestamp Saves the Time New Ticket is Saved Instead of Time New Ticket is Opened | |Request Date Timestamp Saves the Time New Ticket is Saved Instead of Time New Ticket is Opened | ||
|Desc | |Desc | ||
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|1389 | |1389 | ||
|Takes a Long Time to Save an End User in the Request Search End User Pop-Up | |Takes a Long Time to Save an End User in the Request Search End User Pop-Up | ||
Revision as of 03:57, 24 June 2015
Contents |
Overview
ServiceDesk v6.5.8 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer. Select Layton ServiceDesk from the Update menu on the left-hand side.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd6571_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd6571_upgrade.exe inside the lsd6571_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
- Check that the IIS Admin and LaytonServiceDesk services are running.
New Features
| # | Title | Description |
|---|---|---|
| 1237 | Improve Date/Time Value and Format Respective of User Locale | If Allow Local Time is enabled, a global date and time format can be set for Analysts and End Users. Analysts can also set their own preferred date and time format. |
Bug Fixes
| # | Title | Description |
|---|---|---|
| 1374 | Change Does Not Purge if There Are Change Approvers on the Change | Using the Purging feature to delete a specific Change would not work if CAB members were assigned to it. Now you can purge regardless of whether it has CAB members or not. |
| 1375 | Can't Save Task with HTML Editor and Field Required Settings Enabled for Task Form | In Administration > Form Design > Task, if the actiondesc field had HTML Edtior enabled and Field Required checked, saving a task would result in the error You must enter a value in the Action Description box, despite this box (actiondesc field) having a value. |
| 1378 | Request Date Timestamp Saves the Time New Ticket is Saved Instead of Time New Ticket is Opened | Desc |
| 1389 | Takes a Long Time to Save an End User in the Request Search End User Pop-Up | Desc |
