Layton ServiceDesk - Release Notes - Version 6.3.9
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| − | <p align="right">[[File:btn_back_up.png|link=Layton | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes]] [[Layton ServiceDesk - Release Notes|<u>Back to List</u>]]</p> |
| + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.3.8.3]] [[Layton ServiceDesk - Release Notes - Version 6.3.8.3|<u>Earlier Version</u>]] [[Layton ServiceDesk - Release Notes - Version 6.3.9.1|<u>Later Version</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Release Notes - Version 6.3.9.1]]</p> | ||
=Upgrading= | =Upgrading= | ||
ServiceDesk v6.3.9 is a minor release of the product. This version introduces several bug fixes and new features to the program. The upgrade may be applied to any version of 6.2.0 or later. | ServiceDesk v6.3.9 is a minor release of the product. This version introduces several bug fixes and new features to the program. The upgrade may be applied to any version of 6.2.0 or later. | ||
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=New Features= | =New Features= | ||
| − | *Change 31 | + | *Change 31 Additional '''[[Layton ServiceDesk - Settings - Libraries - Email Settings & Bodies|Email Settings & Bodies]]''' - Request has changed status |
| − | *Change 67 | + | *Change 67 New setting for viewing asset internet history permissions: '''[[Layton ServiceDesk - General Settings - Security#Global_Analyst_Security|Allow View Asset Internet History]]''' |
| − | *Change 74 | + | *Change 74 '''[[Layton ServiceDesk - General Settings - Security#Allow End User View Change|End User to View Changes]]''' |
| − | *Change 91 | + | *Change 91 '''[[Layton ServiceDesk - Settings - System Settings - Application Settings#Login Authentication|Add direct LDAP server authentication feature]]''' |
| − | *Change 94 | + | *Change 94 Request / Task Tree Structures Symbols made consistent with system collapsible tree menus |
=Bug Fixes= | =Bug Fixes= | ||
| − | *Bug 6 | + | *Bug 6 Attaching files forces logout |
| − | *Bug 85 | + | *Bug 85 Line breaks lost after saving requests that have been imported from email |
| − | *Bug 94 | + | *Bug 94 Analyst group not taking Default group setting |
| − | *Bug 131 | + | *Bug 131 If dropdown field is set to "Field Required," you cannot have the dropdown start as a blank. |
| − | *Bug 138 | + | *Bug 138 Email notifications not sent from existing comments |
| − | *Bug 139 | + | *Bug 139 No results when searching for requests by sys_company_id |
| − | *Bug 141 | + | *Bug 141 Cannot save requests when Display Company Separately = On |
| − | *Bug 148 | + | *Bug 148 External recipient comment email notification response does not auto-populate the RID when converting to request comment |
| − | *Bug 149 | + | *Bug 149 Task form field option Field Required at Close does not work |
| − | *Bug 152 | + | *Bug 152 Priority allow escalation edit pop-up button to set times redirects to home screen |
| − | *Bug 154 | + | *Bug 154 Task status icon is broken in task form |
| − | *Bug 159 | + | *Bug 159 Request settings default priority takes precedence over the request type priority |
| − | *Bug 160 | + | *Bug 160 Exception in SendOutEmail. Detail:Could not find file |
| − | *Bug 161 | + | *Bug 161 Business rule does not apply Request Status |
| − | *Bug 167 | + | *Bug 167 End user login has timed out after submitting request via NTLM auto-login direct link to new request form |
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| − | + | ||
[[Category:Update Notes]] | [[Category:Update Notes]] | ||
Latest revision as of 00:47, 15 November 2016
[edit] Upgrading
ServiceDesk v6.3.9 is a minor release of the product. This version introduces several bug fixes and new features to the program. The upgrade may be applied to any version of 6.2.0 or later.
Extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and run the upgrade installer lsd639_upgrade.exe.
[edit] New Features
- Change 31 Additional Email Settings & Bodies - Request has changed status
- Change 67 New setting for viewing asset internet history permissions: Allow View Asset Internet History
- Change 74 End User to View Changes
- Change 91 Add direct LDAP server authentication feature
- Change 94 Request / Task Tree Structures Symbols made consistent with system collapsible tree menus
[edit] Bug Fixes
- Bug 6 Attaching files forces logout
- Bug 85 Line breaks lost after saving requests that have been imported from email
- Bug 94 Analyst group not taking Default group setting
- Bug 131 If dropdown field is set to "Field Required," you cannot have the dropdown start as a blank.
- Bug 138 Email notifications not sent from existing comments
- Bug 139 No results when searching for requests by sys_company_id
- Bug 141 Cannot save requests when Display Company Separately = On
- Bug 148 External recipient comment email notification response does not auto-populate the RID when converting to request comment
- Bug 149 Task form field option Field Required at Close does not work
- Bug 152 Priority allow escalation edit pop-up button to set times redirects to home screen
- Bug 154 Task status icon is broken in task form
- Bug 159 Request settings default priority takes precedence over the request type priority
- Bug 160 Exception in SendOutEmail. Detail:Could not find file
- Bug 161 Business rule does not apply Request Status
- Bug 167 End user login has timed out after submitting request via NTLM auto-login direct link to new request form
