Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log

From Layton Support
(Difference between revisions)
Jump to: navigation, search
m (Minor text changes)
m (Major revision)
 
(3 intermediate revisions by one user not shown)
Line 3: Line 3:
 
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
 
Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.
  
=Location of Log File=
+
There are two procedures:
The application log is a log file relating to the function of the application in general. This is the most commonly requested log file.
+
  
These log files are located in:
+
=Procedures=
 +
==Truncated==
 +
'''[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log - Truncated|See here]]'''.
  
    C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\LogFiles\
+
==Full==
 
+
'''[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - Application Log - Full |See here]]'''.
The filename structure is:
+
 
+
    lsd_log_YYYY_M_D.txt
+
 
+
For example, a log file created for 6 September, 2019, would have the filename:
+
 
+
    lsd_log_2019_9_6.txt
+
 
+
Sort the list by ''Date Modified'', in reverse-chronological order (latest on top).
+
 
+
A separate log file is created for each calendar day. Normally Support only requires the latest log. If there are many log files, it is safe to delete all but the latest five.
+
 
+
=Procedure=
+
#If possible, generate the issue again.
+
#In Windows Explorer, open the log-file location.
+
#Identify the required log file.
+
#Zip the log file.
+
#Email to '''[mailto:[email protected] [email protected]]'''.
+
 
+
In rare instances where the log files are over 2Mb once zipped, please send the .zip file to Support via our '''[http://laytontech.leapfile.net upload service]'''.
+
 
+
=LDAP Import Log=
+
See '''[[Layton ServiceDesk - Procedures - General - Sending Log Files to Support - LDAP Import Log|here]]''' for sending the LDAP Import Log.
+

Latest revision as of 20:53, 20 December 2023

Btn back up.png Back to Main Article

Contents

[edit] Overview

Occasionally Layton Technology Support may request your log files in order to investigate a reported problem. We will need the log files that are relevant to the time at which the problem occurred.

There are two procedures:

[edit] Procedures

[edit] Truncated

See here.

[edit] Full

See here.

Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox