Layton ServiceDesk - Installation - Clean Reinstallation
From Layton Support
(Difference between revisions)
(Added sections "Review System Requirements" and "Review Pre-Installation Procedure") |
(Added steps to preserve attachment data) |
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__FORCETOC__ | __FORCETOC__ | ||
=Cleaning the System= | =Cleaning the System= | ||
+ | #Navigate to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\. | ||
+ | #Move the following folders elsewhere as a backup: | ||
+ | #*ChangeAttach | ||
+ | #*EmailBodies | ||
+ | #*MailInlineImage | ||
+ | #*ProblemAttach | ||
+ | #*RequestAttach | ||
#Uninstall Layton ServiceDesk using Add or Remove Programs. | #Uninstall Layton ServiceDesk using Add or Remove Programs. | ||
#Delete the virtual directory ''LaytonServiceDesk'' under Default Website in IIS Manager. | #Delete the virtual directory ''LaytonServiceDesk'' under Default Website in IIS Manager. |
Revision as of 23:32, 16 March 2014
Contents |
Cleaning the System
- Navigate to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.
- Move the following folders elsewhere as a backup:
- ChangeAttach
- EmailBodies
- MailInlineImage
- ProblemAttach
- RequestAttach
- Uninstall Layton ServiceDesk using Add or Remove Programs.
- Delete the virtual directory LaytonServiceDesk under Default Website in IIS Manager.
- Delete the folder Layton Technology in C:\Program Files\.
- Delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio.
Fix Problems with Programs that Can't Be Installed or Uninstalled
If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Fix it tool available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.
Review System Requirements
If you have had trouble doing the initial installation, ensure that all the System Requirements have been met.
Review Pre-Installation Procedure
If you have had trouble doing the initial installation, ensure that you have followed the Pre-Installation Procedure.
Reinstallation
Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.