Layton ServiceDesk - Installation - Clean Reinstallation
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#Delete the virtual directory ''LaytonServiceDesk'' under Default Website in IIS Manager. | #Delete the virtual directory ''LaytonServiceDesk'' under Default Website in IIS Manager. | ||
#Open Services console. | #Open Services console. | ||
− | #Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:<br /><p>sc delete LaytonServiceDesk<br />If the service becomes ''marked for deletion'' but hasn't been removed, restart the server and check that the service has been removed.</p> | + | #Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:<br /><br /><p><code>sc delete LaytonServiceDesk</code><br /><br />If the service becomes ''marked for deletion'' but hasn't been removed, restart the server and check that the service has been removed.</p> |
#Delete the folder ''Layton Technology'' in C:\Program Files\. | #Delete the folder ''Layton Technology'' in C:\Program Files\. | ||
#If you are not going to keep the database, delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. | #If you are not going to keep the database, delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. |
Revision as of 02:02, 22 April 2014
Contents |
Cleaning the System
- Navigate to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.
- Move the following folders elsewhere as a backup:
- ChangeAttach
- EmailBodies
- MailIn
- MailInlineImage
- ProblemAttach
- RequestAttach
- Uninstall Layton ServiceDesk using Programs and Features.
- Delete the virtual directory LaytonServiceDesk under Default Website in IIS Manager.
- Open Services console.
- Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:
sc delete LaytonServiceDesk
If the service becomes marked for deletion but hasn't been removed, restart the server and check that the service has been removed. - Delete the folder Layton Technology in C:\Program Files\.
- If you are not going to keep the database, delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio.
Fix Problems with Programs that Can't Be Installed or Uninstalled
If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Fix it tool available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.
Review System Requirements
If you have had trouble doing the initial installation, ensure that all the System Requirements have been met.
Review Pre-Installation Procedure
If you have had trouble doing the initial installation, ensure that you have followed the Pre-Installation Procedure.
Reinstallation
- Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.
- Copy the backed up folders from Cleaning the System back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.