Layton ServiceDesk - Installation - Clean Reinstallation
From Layton Support
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(Added section "Fix Problems with Programs that Can't Be Installed or Uninstalled") |
(Added sections "Review System Requirements" and "Review Pre-Installation Procedure") |
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=Fix Problems with Programs that Can't Be Installed or Uninstalled= | =Fix Problems with Programs that Can't Be Installed or Uninstalled= | ||
| − | If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the [http://support.microsoft.com/mats/program_install_and_uninstall/|Microsoft Fix it tool] available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select ''Layton ServiceDesk'' and let it run. It might take some time to run. | + | If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the '''[http://support.microsoft.com/mats/program_install_and_uninstall/|Microsoft Fix it tool]''' available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select ''Layton ServiceDesk'' and let it run. It might take some time to run. |
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| + | =[[Layton ServiceDesk™ - System Requirements|Review System Requirements]]= | ||
| + | If you have had trouble doing the initial installation, ensure that all the '''[[Layton ServiceDesk™ - System Requirements|System Requirements]]''' have been met. | ||
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| + | =[[Layton ServiceDesk™ - Pre-Installation Procedure|Review Pre-Installation Procedure]]= | ||
| + | If you have had trouble doing the initial installation, ensure that you have followed the '''[[Layton ServiceDesk™ - Pre-Installation Procedure|Pre-Installation Procedure]]'''. | ||
=Reinstallation= | =Reinstallation= | ||
Install as per [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. When the Database Tool opens, you will be connecting to an existing database, not a new one. | Install as per [[Layton ServiceDesk™ - Installation - New Installation|New Installation]]. When the Database Tool opens, you will be connecting to an existing database, not a new one. | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 02:37, 19 December 2013
Contents |
Cleaning the System
- Uninstall Layton ServiceDesk using Add or Remove Programs.
- Delete the virtual directory LaytonServiceDesk under Default Website in IIS Manager.
- Delete the folder Layton Technology in C:\Program Files\.
- Delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio.
Fix Problems with Programs that Can't Be Installed or Uninstalled
If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Fix it tool available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.
Review System Requirements
If you have had trouble doing the initial installation, ensure that all the System Requirements have been met.
Review Pre-Installation Procedure
If you have had trouble doing the initial installation, ensure that you have followed the Pre-Installation Procedure.
Reinstallation
Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.
