Layton ServiceDesk - Troubleshooting - SmtpException

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Overview

If email is not sent by Layton ServiceDesk, despite the test successfully sending an email, this error may appear in the log:

   SmtpException. Failed to send out mail, Id:2059. Detail:Mailbox unavailable. The server response was: 5.7.1 Unable to relay

Fix

1. Go to Administration > System Settings > Email Server Settings.
2. Enter the port 587 (or alternative, if configured that way on your mail server).
3. Check SSL/TLS.
   

   
   

4. Click the Save button .
5. Test settings.

Incoming Configuration

You may find you need to specify an SSL port and check the SSL/TLS checkbox in Incoming settings for either POP or IMAP to match the outgoing settings.

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