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Welcome to the Layton Technology Wiki Support Portal You will find everything you need in our new Wiki Support Portal for your product, be that User guides, Release Notes, or access to our User Forums or Secure Customer Area to download the latest product updates, it's all here in one convenient place. Remember to bookmark this page. We welcome all our registered users to take advantage of our community portal and to use the features of Wiki to make any changes you feel will help contribute to making our documentation better. Over the coming months we will be adding more and more information and support documentation to this site. Doug Ellis, Layton Technology

User Guides Click ( + ) sign to expand.  Layton ServiceDesk™ Architecture Pre-Installation Installation System Overview Flow Diagram  Configuring the System Analyst, Analyst Groups, & CAB Groups Endusers Create and Define Libraries Data Design Form Design Quick Info Design Global List Views / Analyst List Views Solution Base Analyst Settings Surveys Task Scheduling Searching  Using Layton ServiceDesk (Analyst) System Access and Menu Logging A New Request Viewing and Editing Requests Logging A New Problem Logging A New Change  Using Layton ServiceDesk (End User) Logging A New Request (End User)  Utilities LDAP (Active Directory) - Import End Users Import Analyst (LDAP) Import End User (CSV & TXT) Purging Export Data Clear Down Database  Reporting Creating New Reports Creating Charts Report Design Layout & Extra Functions  System Settings  General Settings Security  Appendix A - SQL Connection  AuditWizard™  Getting Started Pre-Installation Installation Activation Clean Reinstallation  Installation Types Single User Multiple User  Procedures Change Database Wizard  DeviceShield™ General Support Customer Support Login Documentation User Forum Release Notes Layton ServiceDesk v6 AuditWizard 8.1.6 DeviceShield 3.3.0 Archives