Layton ServiceDesk - Settings - System Settings - Email Server Settings
m (Major revision, added new section "IMAP") |
m (Added "Back to Contents" link) |
||
Line 40: | Line 40: | ||
#On the mail server, run the following command using Windows Command Prompt:<p><code>netstat -an</code></p> | #On the mail server, run the following command using Windows Command Prompt:<p><code>netstat -an</code></p> | ||
#Look for ''0.0.0.0:110'' (non-SSL) or ''0.0.0.0:995'' (SSL). The port should have the state ''LISTENING''. | #Look for ''0.0.0.0:110'' (non-SSL) or ''0.0.0.0:995'' (SSL). The port should have the state ''LISTENING''. | ||
+ | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
===IMAP=== | ===IMAP=== |
Revision as of 01:01, 24 June 2014
Previous article in this series: Application Font
Contents |
Overview
Special Note
Please consult with your mail-server admin for these details before contacting support. The email system is reliable. The details entered are the only variables.
If you are a Microsoft Office 365 user, please see this note for configuration details.
Standard Configuration
We use the industry-standard POP3 and SMTP protocols. For systems where these protocols are disabled, see Alternative Configuration below.
Incoming
POP3
POP3 is the easiest method to configure. It's also the only method that will delete the emails from the server; all other methods mark them as read and they have to be deleted as a separate action.
Notes
Setting | Description |
---|---|
POP3 Server | If not using SSL, this can be the server name or IP address. If using SSL, it must be the same as the SSL certificate name. |
Account | Mail account. We recommend you create an account just for Layton ServiceDesk. The format may or may not include the domain name, depending on how your mail server has been configured. |
Port | Without SSL, the default is 110. With SSL, the default is 995. Your mail server may be using a different port number. |
Click the Test Settings link to test the settings. If successful, you will be informed.
Advanced Check
- On the mail server, run the following command using Windows Command Prompt:
netstat -an
- Look for 0.0.0.0:110 (non-SSL) or 0.0.0.0:995 (SSL). The port should have the state LISTENING.
IMAP
Notes
Setting | Description |
---|---|
IMAP Server | If not using SSL, this can be the server name or IP address. If using SSL, it must be the same as the SSL certificate name. |
Account | Mail account. We recommend you create an account just for Layton ServiceDesk. The format may or may not include the domain name, depending on how your mail server has been configured. |
Port | Without SSL, the default is 143. With SSL, the default is 993. Your mail server may be using a different port number. |
Mailbox | Specify the mailbox name. Most likely this will be Inbox. |
Click the Test Settings link to test the settings. If successful, you will be informed.
Advanced Check
- On the mail server, run the following command using Windows Command Prompt:
netstat -an
- Look for 0.0.0.0:143 (non-SSL) or 0.0.0.0:993 (SSL). The port should have the state LISTENING.
Outgoing
Notes
Setting | Description |
---|---|
SMTP Server | If not using SSL, this can be the server name or IP address. If using SSL, it must be the same as the SSL certificate name. |
User & Password | Mail account. We recommend you create an account just for Layton ServiceDesk. The format may or may not include the domain name, depending on how your mail server has been configured. |
Display Name | The name that will appear as the Author of the email. |
Port | Without SSL, the default is 25. With SSL, the default is 465. Your mail server may be using a different port number. |
Specify the outbound email account. | |
Reply Email | Specify the account to be used for replies. This can be, and frequently is, the same as the above Email. |
Auto Import Settings
Notes
Setting | Description |
---|---|
Auto Import Email Requests | Enable this to have emails received by LSD automatically converted to request tickets. |
Auto Import Email Comments | Enable this to have emails received by LSD automatically added to requests as comments. Email subject must include the ticket number to be added as a comment to a ticket. |
Alternative Email Settings
It is recommended that POP3/SMTP be used as it is the most reliable configuration we have developed so far. However, in systems where these protocols have been disabled, we offer an alternative configuration via CDO or WebDAV.
Click the Alternative Email Settings button in the lower-right of the Email Server Settings page.
SMTP/POP3(IMAP)
With this radio button checked, the details on the previous Email Server Settings page will apply and the other settings on the page will not apply.
CDO
- Ensure that CDO is installed.
- Click the CDO radio button.
- Incoming Drop Folder: By default, this should be C:\inetpub\mailroot\drop. Click the Test Settings link to test.
- Reply Email: Enter the email address you will use for Layton ServiceDesk. Click the Test Settings link to test. Enter an address (doesn't have to be the same) in the dialog and click the OK button. If correctly configured, you will get a message saying Successfully put mail in the Pickup Folder. Check to see that the email arrived.
WebDAV