Layton ServiceDesk - Settings - System Settings - Email Server Settings
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Revision as of 05:09, 25 November 2013
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Contents |
Special Note
Please consult with your mail-server admin for these details before contacting support. The email system is reliable. The details entered are the only variables.
If you are a Microsoft Office 365 user, please see this note for configuration details.
Standard Configuration
We use the industry-standard POP3 and SMTP protocols. For systems where these protocols are disabled, see Alternative Configuration below.
Incoming
Notes
Setting | Description |
---|---|
POP3 Server | If not using SSL, this can be the server name or IP address. If using SSL, it must be the same as the SSL certificate name. |
Account | Mail account. We recommend you create an account just for Layton ServiceDesk. The format may or may not include the domain name, depending on how your mail server has been configured. |
Port | Without SSL, the default is 110. With SSL, the default is 995. Your mail server may be using a different port number. |
Click the Test Settings link to test the settings. If successful, you will be informed.
Advanced Check
On the mail server, run the following command using Windows Command Prompt
netstat -an
Look for 0.0.0.0:110 (non-SSL) or 0.0.0.0:995 (SSL). The port should have the state LISTENING.
Outgoing
Notes
- SMTP Server: If not using SSL, this can be the server name or IP address. If using SSL, it must be the same as the SSL certificate name.
- Account: Mail account. We recommend you create an account just for Layton ServiceDesk. The format may or may not include the domain name, depending on how your mail server has been configured.
- Display Name: The name that will appear as the Author of the email.
- Port: Without SSL, the default is 25. With SSL, the default is 465. Your mail server may be using a different port number.
- Email: Specify which outbound account you would like used.
- Reply Email: Specify which account you would like used for replies. This can be, and frequently is, the same as the above Email.
- Auto Import Email Requests: Enable this to have emails received by LSD automatically converted to request tickets.
- Auto Import Email Comments: Enable this to have emails received by LSD automatically added to requests as comments.Email subject must include the ticket number to be added as a comment to a ticket.
Alternative Email Settings
It is recommended that POP3/SMTP be used as it is the most reliable configuration we have developed so far. However, in systems where these protocols have been disabled, we offer an alternative configuration via CDO or WebDAV.
Click the Alternative Email Settings button in the lower-right of the Email Server Settings page.
SMTP/POP3(IMAP)
With this radio button checked, the details on the Email Server Settings page will apply.
CDO
- Ensure that CDO is installed.
- Click the CDO radio button.
- Incoming Drop Folder: By default, this should be C:\inetpub\mailroot\drop. Click the Test Settings link to test.
- Reply Email: Enter the email address you will use for Layton ServiceDesk. Click the Test Settings link to test. Enter an address (doesn't have to be the same) in the dialog and click the OK button. If correctly configured, you will get a message saying Successfully put mail in the Pickup Folder. Check to see that the email arrived.
WebDAV