Layton ServiceDesk - Release Notes - Version 6.4.2

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Upgrading

ServiceDesk v6.4.2 is a minor release of the product. The upgrade may be applied to any version of 6.2.0 or later.

Please log in to the Client Support Portal to download the upgrade installer. To install the upgrade, first extract all files from the archive, back up your database, stop the IIS Admin service, stop the LaytonServiceDesk service, and finally run the upgrade installer lsd642_upgrade.exe.

New Features

• 144 Email Notification for Status Change - Add Status Selection

Bug Fixes

• 227 Analysts cannot be selected unless one analyst is set to restrict request classes