Layton ServiceDesk Features
When you invest in Layton ServiceDesk you can be sure of our committment to deliver you the best a help desk can offer. We have a dedicated team of in-house developers and an on-going investment in R & D that ensures we continually meet the changing needs of our customers.
| 100% web based Help Desk | |
| Fully Customizable form design | |
| Active Directory Integration including Multiple Active Directories | |
| Automatic email to ticket conversion | |
| Automatic Email Notifications to Technicians & End Users | |
| Email Keyword Routing | |
| Work Flow: Scheduled Tasks, Recurring and Automatic with Dependencies | |
| Business Rules with Automatic Request Routing | |
| SLA Management | |
| Request Templates for quick logging | |
| Knowledge Base | |
| End User Portal for Logging & Tracking Requests | |
| End User Self Service | |
| Request Attachments | |
| Asset Management through AuditWizard | |
| Dashboard with interchangeable charts | |
| User Survey | |
| NTLM Auto Login | |
| Complete History of Request | |
| Full Audit Trail | |
| Flexible Operational Hours / Holidays | |
| Attachments | |
| Analyst Calendar & Job Scheduler | |
| LDAP Integration | |
| Costing Module | |
| Mutli-tenancy | |
| Re-branding supported | |
Reporting and Analysis |
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| Customizable Reports | |
| Query Builder | |
| Scheduled Reports | |
| Canned Reports | |
| Export as CSV, XLS & PDF | |
Incident Management |
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Problem Management |
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| Optional Problem Closure Rules | |
| Problem Management Workflow | |
| Problem Analysis | |
| Work Around & Solutions | |
| Incidents & Problem associations | |
Change Management |
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| Support different Types of Change | |
| Standard Change | |
| Minor Change | |
| Major Change | |
| Significant Change | |
| Change Approval Board | |
| Change History | |
Operating System Support |
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| Windows IIS | |
| SQL Server version 2005, 2008, 2010 and 2012 Full or Express editions | |
Browser Support |
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| Windows Explorer 9+ | |
| FireFox 3+ | |
| Chrome | |
| Safari |