AuditWizard - Release Notes - AuditWizard 8.4.5 - Troubleshooting
From Layton Support
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− | + | <p align="right">[[File:btn_back_up.png|link=AuditWizard - Release Notes - AuditWizard 8.4.5]] [[AuditWizard - Release Notes - AuditWizard 8.4.5|<u>Back to AuditWizard 8.4.5</u>]]</p> | |
− | <p align="right">[[File:btn_back_up.png|link=AuditWizard - Release Notes - AuditWizard 8.4. | + | |
=Overview= | =Overview= | ||
− | The installation method for AuditWizard 8.4.5 has been changed from an executable package (.exe) to | + | The installation method for AuditWizard 8.4.5 has been changed from an executable package (.exe) to the Windows Installer patch file format (.msp). Some users may encounter errors in attempting to run the upgrade installer. This is the error: |
− | + | The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, | |
+ | or the update patch may update a different version of the program. Verify that the program to be upgraded exists on your computer | ||
+ | and that you have the correct upgrade patch. | ||
+ | |||
+ | When the upgrade installer runs successfully, it modifies the database. If you can't run the upgrade installer, the database can be updated manually using a SQL script in Microsoft SQL Server Management Studio. A Clean Reinstallation is required. | ||
=Workaround= | =Workaround= | ||
==Database Upgrade== | ==Database Upgrade== | ||
− | |||
− | |||
#Back up your database. | #Back up your database. | ||
#'''[http://client.laytontechnology.com/wp-content/themes/layton-admin/Update/wscaw300/aw_845_update.zip Download the AuditWizard 8.4.5 Upgrade SQL script]'''. | #'''[http://client.laytontechnology.com/wp-content/themes/layton-admin/Update/wscaw300/aw_845_update.zip Download the AuditWizard 8.4.5 Upgrade SQL script]'''. | ||
Line 17: | Line 18: | ||
==Clean Reinstallation== | ==Clean Reinstallation== | ||
− | #'''[http://www.laytontechnology.com/trialsoftware/ | + | #'''[http://www.laytontechnology.com/trialsoftware/AuditWizard_v845.msi Download the 8.4.5 Full installer]'''. |
#Follow the '''[[AuditWizard - Clean Reinstallation - SQL Database|Clean Reinstallation]]''' procedure, which will install 8.4.5 and connect to your upgraded database. | #Follow the '''[[AuditWizard - Clean Reinstallation - SQL Database|Clean Reinstallation]]''' procedure, which will install 8.4.5 and connect to your upgraded database. | ||
+ | #Update immediately to the '''[[AW Current Version|latest version]]'''. | ||
[[Category:Update Notes]] | [[Category:Update Notes]] |
Latest revision as of 04:06, 12 September 2018
Contents |
[edit] Overview
The installation method for AuditWizard 8.4.5 has been changed from an executable package (.exe) to the Windows Installer patch file format (.msp). Some users may encounter errors in attempting to run the upgrade installer. This is the error:
The upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the update patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
When the upgrade installer runs successfully, it modifies the database. If you can't run the upgrade installer, the database can be updated manually using a SQL script in Microsoft SQL Server Management Studio. A Clean Reinstallation is required.
[edit] Workaround
[edit] Database Upgrade
- Back up your database.
- Download the AuditWizard 8.4.5 Upgrade SQL script.
- Open the SQL script in Management Studio.
- Select the AuditWizard database in the Available Databases menu in the upper-left of the window:
- Execute the script.
[edit] Clean Reinstallation
- Download the 8.4.5 Full installer.
- Follow the Clean Reinstallation procedure, which will install 8.4.5 and connect to your upgraded database.
- Update immediately to the latest version.