Layton ServiceDesk - Utilities - Purging

From Layton Support
Revision as of 05:13, 9 May 2014 by Jpainter (Talk | contribs)

Jump to: navigation, search

Btn back up.png Back to Contents

Btn back up.png Previous article in this series: Request Export XML

Contents

Overview

Purging permits the user to purge selected records from the database.

It is highly recommended that you back up your database prior to purging operations, as there no way to restore purged requests. It's also recommended that no-one be using the system during a purging operation in case this causes the database to be modified after the point of last backup. If you purge the wrong item, you can immediately restore the backup without losing any data.


Lsd purging01.png


Life Cycle of an End User

  1. Import from AD.
  2. End User is used in Requests.
  3. End User no longer in organisation, disabled in system.
  4. Purging is done from time to time. The End User cannot be purged if it is still associated with a Request.
  5. Finally no Requests are left to which the End User is associated.
  6. Purging removes the End User.

The rule is that if an End User has been specified in the End User field in a Request, you can't purge or delete it. This is because there is a relationship between the data in the End User and Request tables. So purging will only delete End Users that don't appear in Requests.

Purging Options

Requests

Lsd purging02.png
Setting Description
Delete Closed Request before Choose a date. All Requests with a closure dated before that date will be deleted.
Purge All Closed Purges any Request that has a status of Closed.
Purge Specific Request Specify a Request ID to delete.

Problems

Lsd purging03.png
Setting Description
Delete Closed Problem before Choose a date. All Problems with a closure dated before that date will be deleted.
Purge All Closed Purges any Problem that has a status of Closed.
Purge Specific Problem Specify a Problem ID to delete.

Changes

Lsd purging04.png
Setting Description
Delete Closed Change before Choose a date. All Changes with a closure date before that date will be deleted.
Purge All Closed Purges any Change with a status of Closed.
Purge Specific Change Specify a Change ID to delete.

Tasks

Lsd purging05.png
Setting Description
Delete Completed Task before Choose a date. All Tasks with a closure date before that date will be deleted.
Purge All Completed Purges any Task with a status of Closed.

Solutions

A dormant Solution is a Solution that has not been applied or linked to any Requests or Problems.


Lsd purging06.png
Setting Description
Purge Dormant Solution Deletes all solutions not in use.

Purge End Users

If you check the Purge End Users tick box, you may purge dormant End Users who have never logged a Request, or those that are no longer associated with past Requests by virtue of having purged them.

Next article in this series: Clear Down Database Btn forward.png

Btn back up.png Back to Contents

Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox