Layton ServiceDesk - Using Layton ServiceDesk (End User) - Lodging a New Request Via Email
From Layton Support
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=Overview= | =Overview= | ||
End Users can lodge requests via email. This is the easiest method to set up. See '''[[Layton ServiceDesk™ - Settings - System Settings - Email Server Settings|Email Server Settings]]''' for setup details. | End Users can lodge requests via email. This is the easiest method to set up. See '''[[Layton ServiceDesk™ - Settings - System Settings - Email Server Settings|Email Server Settings]]''' for setup details. | ||
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| + | ==References== | ||
| + | *'''[[Layton ServiceDesk™ - Settings - System Settings - Email Server Settings|Email Server Settings]]''' | ||
| + | *'''[[Layton ServiceDesk™ - Settings - Libraries - Email Keywords|Email Keywords]]''' | ||
| + | *'''[[Layton ServiceDesk™ - Settings - Libraries - Email Settings & Bodies|Email Settings & Bodies]]''' | ||
=Email Comments= | =Email Comments= | ||
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Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive. | Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive. | ||
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<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | ||
Revision as of 03:13, 29 May 2014
Contents |
Overview
End Users can lodge requests via email. This is the easiest method to set up. See Email Server Settings for setup details.
References
Email Comments
Emails that contain an ID for a Request, Problem or Change are considered Comments, additional information on a ticket.
Subject Strings
The following is the list of acceptable subject strings required for an email's identification as a comment response to an existing ticket:
- Request ID xxxx
- Request xxxx
- Request IDxxxx
- Request ID [other text] xxxx
- Request [other text] ID xxxx
- Request [other text] xxxx
- Request [other text] ID [other text] xxxx
Where [other text] is any string of characters, and xxxx is the request ID number. These strings are not case sensitive.
