Layton ServiceDesk - Troubleshooting - Incoming Email Overload
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
=Bulk Delete= | =Bulk Delete= | ||
| − | If you have an overload of incoming emails (e.g. a mail server suddenly | + | If you have an overload of incoming emails (e.g. a mail server suddenly sent Layton ServiceDesk a torrent of mail), you can quickly eliminate all email with this SQL query, executed in Microsoft SQL Server Management Studio: |
| − | TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin] | + | TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin] |
You can more selectively remove emails if there is a common element you can use, in this case, a string in the subject line: | You can more selectively remove emails if there is a common element you can use, in this case, a string in the subject line: | ||
| − | DELETE FROM [LaytonServiceDesk].[dbo].[mailin] | + | DELETE FROM [LaytonServiceDesk].[dbo].[mailin] |
| − | WHERE sys_mail_subject LIKE '%Alert%' | + | WHERE sys_mail_subject LIKE '%Alert%' |
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | This will take considerably longer to execute. |
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 00:03, 24 August 2022
[edit] Bulk Delete
If you have an overload of incoming emails (e.g. a mail server suddenly sent Layton ServiceDesk a torrent of mail), you can quickly eliminate all email with this SQL query, executed in Microsoft SQL Server Management Studio:
TRUNCATE TABLE [LaytonServiceDesk].[dbo].[mailin]
You can more selectively remove emails if there is a common element you can use, in this case, a string in the subject line:
DELETE FROM [LaytonServiceDesk].[dbo].[mailin] WHERE sys_mail_subject LIKE '%Alert%'
This will take considerably longer to execute.
