Layton ServiceDesk - Troubleshooting - Date Format Not Displaying Correctly

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Overview

Under the following conditions, the date and time displayed in the interface should be that of the local format of the server, not the user's computer.

• Allow Local Time is enabled.
• The global date and time format has been set to Default - Server Format for End Users and/or Analysts.

In this configuration, if the date and time format is incorrect, it may be due to an Internet Information Services (IIS) setting.

Example

• Settings on the server in the Windows Region and Language control panel are set to English (United States).
• Settings on the region settings on the user's computer are set to English (United Kingdom).
• Date format in the interface is displayed as English (United Kingdom).
• It should be English (United States).

Note that in this case it will appear as English (United Kingdom) whether the user is logged directly into the server or through a client.

We have found this was due to a server being set for one region, then changed to another and an IIS setting was not updated.