Layton ServiceDesk - Troubleshooting - Creating an Installer Log
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3. In the Start Menu, enter ''cmd.exe''. Right-click the cmd.exe application and select ''Run as Administrator''. | 3. In the Start Menu, enter ''cmd.exe''. Right-click the cmd.exe application and select ''Run as Administrator''. | ||
| − | 4.Enter the following command and press the Enter key, substituting your folder path: | + | 4.Enter the following command and press the Enter key, substituting your folder path, and enclosing it in quotation marks, in case it contains spaces: |
| − | cd F:\Software\Layton Technology\Layton ServiceDesk | + | cd /D "F:\Software\Layton Technology\Layton ServiceDesk" |
5. The new path will now be set. Enter the following command and press the Enter key to verify: | 5. The new path will now be set. Enter the following command and press the Enter key to verify: | ||
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cd | cd | ||
| − | 6. Enter the following command and press the Enter key: | + | 6. Enter the following command and press the Enter key to launch the installer: |
msiexec /i LaytonServiceDesk.msi /L*V lsd_install.log | msiexec /i LaytonServiceDesk.msi /L*V lsd_install.log | ||
7. This will write a text file called ''lsd_install.log'' into the folder path. The file will likely be large. Once the installer is complete or has failed and rolled back, zip and send it to Support. | 7. This will write a text file called ''lsd_install.log'' into the folder path. The file will likely be large. Once the installer is complete or has failed and rolled back, zip and send it to Support. | ||
Revision as of 02:14, 20 May 2021
Contents |
Overview
As a diagnostic tool, Support may ask for a log to be created during the installation process.
Instructions
1. Navigate to where you have stored the installer. For example:
F:\Software\Layton Technology
2. Copy the full path.
3. In the Start Menu, enter cmd.exe. Right-click the cmd.exe application and select Run as Administrator.
4.Enter the following command and press the Enter key, substituting your folder path, and enclosing it in quotation marks, in case it contains spaces:
cd /D "F:\Software\Layton Technology\Layton ServiceDesk"
5. The new path will now be set. Enter the following command and press the Enter key to verify:
cd
6. Enter the following command and press the Enter key to launch the installer:
msiexec /i LaytonServiceDesk.msi /L*V lsd_install.log
7. This will write a text file called lsd_install.log into the folder path. The file will likely be large. Once the installer is complete or has failed and rolled back, zip and send it to Support.
