Layton ServiceDesk - Troubleshooting - Can't Login - IIS Anonymous Authentication Enabled

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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Installation - Special Notes]] [[Layton ServiceDesk - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
 
On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps:
 
On launch, if you get an error page with the message ''Access is denied'', ''Error message 401.2'', follow these steps:
  
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   <li>If you had to change it, restart IIS.</li>
 
   <li>If you had to change it, restart IIS.</li>
 
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk™ - Installation - Special Notes]] [[Layton ServiceDesk™ - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Installation - Special Notes]] [[Layton ServiceDesk - Installation - Special Notes|<u>Back to Special Notes</u>]]</p>
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Revision as of 02:25, 23 November 2016

Btn back up.png Back to Special Notes

On launch, if you get an error page with the message Access is denied, Error message 401.2, follow these steps:

  1. Open Internet Information Services (IIS) Manager.
  2. Check that Integrated Windows authentication is checked:

    Lsd install specnotes 01.png

  3. If you had to change it, restart IIS.

Btn back up.png Back to Special Notes

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