Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message

From Layton Support
Revision as of 00:35, 2 February 2023 by Jpainter (Talk | contribs)

Jump to: navigation, search

Contents

Overview

Most likely, this scenario will occur after reinstallation of the application on a new server. The auto-login page for the End User is loaded and a broken web page appears, with this message:

Lsd autologin iisapppool error enduser.jpg 

   -- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool

   Log in with another user

If the auto-login page for the Analyst is loaded, the same issue occurs, but the message about LaytonServiceDeskAppPool doesn't appear:

Lsd autologin iisapppool error analyst.jpg 

   Log in with other user

Manual Login

Clicking either link will open the appropriate manual-login page, for End User or Analyst, and manual login should be possible.

Fix

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Troubleshooting_-_Broken_Page,_LaytonServiceDeskAppPool_Message&oldid=8776"
Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox