Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message
From Layton Support
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=Overview= | =Overview= | ||
Most likely, this scenario will occur after reinstallation of the application on a new server. The '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#End User NTLM Configuration|auto-login page for the End User]]''' is loaded and a broken web page appears, with this message: | Most likely, this scenario will occur after reinstallation of the application on a new server. The '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#End User NTLM Configuration|auto-login page for the End User]]''' is loaded and a broken web page appears, with this message: | ||
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| + | [[File:Lsd autologin iisapppool error enduser.jpg]] | ||
<nowiki>-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool | <nowiki>-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool | ||
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If the '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#Analyst NTLM Configuration|auto-login page for the Analyst]]''' is loaded, the same issue occurs, but the message about ''LaytonServiceDeskAppPool'' doesn't appear: | If the '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#Analyst NTLM Configuration|auto-login page for the Analyst]]''' is loaded, the same issue occurs, but the message about ''LaytonServiceDeskAppPool'' doesn't appear: | ||
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| + | [[File:Lsd autologin iisapppool error analyst.jpg]] | ||
<nowiki>Log in with other user</nowiki> | <nowiki>Log in with other user</nowiki> | ||
Revision as of 00:28, 2 February 2023
Overview
Most likely, this scenario will occur after reinstallation of the application on a new server. The auto-login page for the End User is loaded and a broken web page appears, with this message:
-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool Log in with another user
If the auto-login page for the Analyst is loaded, the same issue occurs, but the message about LaytonServiceDeskAppPool doesn't appear:
Log in with other user
Clicking either link will open the appropriate manual-login page, for End User or Analyst, and manual login should be possible.
