Layton ServiceDesk - Troubleshooting - Broken Page, LaytonServiceDeskAppPool Message
From Layton Support
(Difference between revisions)
m (Corrected links) |
(Completed Section) |
||
| (5 intermediate revisions by one user not shown) | |||
| Line 1: | Line 1: | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
| + | __FORCETOC__ | ||
=Overview= | =Overview= | ||
Most likely, this scenario will occur after reinstallation of the application on a new server. The '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#End User NTLM Configuration|auto-login page for the End User]]''' is loaded and a broken web page appears, with this message: | Most likely, this scenario will occur after reinstallation of the application on a new server. The '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#End User NTLM Configuration|auto-login page for the End User]]''' is loaded and a broken web page appears, with this message: | ||
| + | |||
| + | [[File:Lsd autologin iisapppool error enduser.jpg]] | ||
<nowiki>-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool | <nowiki>-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool | ||
| Line 7: | Line 11: | ||
If the '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#Analyst NTLM Configuration|auto-login page for the Analyst]]''' is loaded, the same issue occurs, but the message about ''LaytonServiceDeskAppPool'' doesn't appear: | If the '''[[Layton ServiceDesk - FAQ - NTLM (Auto) Login#Analyst NTLM Configuration|auto-login page for the Analyst]]''' is loaded, the same issue occurs, but the message about ''LaytonServiceDeskAppPool'' doesn't appear: | ||
| + | |||
| + | [[File:Lsd autologin iisapppool error analyst.jpg]] | ||
<nowiki>Log in with other user</nowiki> | <nowiki>Log in with other user</nowiki> | ||
| + | |||
| + | ==Manual Login== | ||
| + | Clicking either link will open the appropriate '''[[Layton ServiceDesk - FAQ - Manual Login|manual-login page]]''', for End User or Analyst, and manual login should be possible. | ||
=Fix= | =Fix= | ||
| + | [[File:Lsd autologin iisapppool error setting.png]] | ||
| + | #Launch IIS Manager. | ||
| + | #Click the server name in the ''Connections'' panel. | ||
| + | #In the ''Features'' panel, double-click ''Authentication''. | ||
| + | #All should be ''Disabled'', except for ''Windows Authentication'', which should be ''Enabled''. | ||
| + | #Restart IIS. | ||
| + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> | ||
Latest revision as of 02:54, 7 February 2023
Contents |
[edit] Overview
Most likely, this scenario will occur after reinstallation of the application on a new server. The auto-login page for the End User is loaded and a broken web page appears, with this message:
-- IIS APPPOOL\LaytonServiceDeskAppPool -- LaytonServiceDeskAppPool -- -- IIS APPPOOL\LaytonServiceDeskAppPool Log in with another user
If the auto-login page for the Analyst is loaded, the same issue occurs, but the message about LaytonServiceDeskAppPool doesn't appear:
Log in with other user
[edit] Manual Login
Clicking either link will open the appropriate manual-login page, for End User or Analyst, and manual login should be possible.
[edit] Fix
- Launch IIS Manager.
- Click the server name in the Connections panel.
- In the Features panel, double-click Authentication.
- All should be Disabled, except for Windows Authentication, which should be Enabled.
- Restart IIS.
