Layton ServiceDesk - Settings - System Settings - Email Server Settings
Contents |
Special Note
Please consult with your mail-server admin for these details before contacting support. The email system is reliable. The details entered are the only variables.
Standard Configuration
We use the industry-standard POP3 and SMTP protocols. For systems where these protocols are disabled, see Alternative Configuration below.
Incoming
Notes
- POP3 Server: If not using SSL, this can be the server name or IP address. If using SSL, it must be the same as the SSL certificate name.
- Account: Mail account. We recommend you create an account just for Layton ServiceDesk. The format may or may not include the domain name, depending on how your mail server has been configured.
- Port: Without SSL, the default is 110. With SSL, the default is 995. Your mail server may be using a different port number.
Click the Test Settings link to test the settings. If successful, you will be informed.
Advanced Check
On the mail server, run the following command using Windows Command Prompt
netstat -an
Look for 0.0.0.0:110 (non-SSL) or 0.0.0.0:995 (SSL). The port should have the state LISTENING.
Alternative Configuration
It is recommended that POP3/SMTP be used as it is the most reliable configuration we have developed so far. However, in systems where these protocols have been disabled, we offer an alternative configuration via CDO. You will have to ensure that CDO is installed.
Click the Alternative Email Configuration button in the lower-right of the Email Server Settings page.
- Email method: Change to CDO.
- Incoming Drop Folder: By default, this should be C:\inetpub\mailroot\drop. Click the Test Settings button to test.
- Outgoing Reply Email: Enter the email address you will use for Layton ServiceDesk. Click the Test Settings button to test. Enter an address (doesn't have to be the same) in the dialog and click the OK button. If correctly configured, you will get a message saying Successfully put mail in the Pickup Folder. Check to see that the email arrived.