Layton ServiceDesk - Settings - Libraries - Impact
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
| − | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Settings - Libraries - Services]] [[Layton ServiceDesk - Settings - Libraries - Services |<u>Previous article in this series: ''Services''</u>]]</p> | |
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''Impact'' is a measure of the effect of an Incident (Request), Problem or Change on a business service or process. Impact is typically used on conjunction with Urgency to determine the Priority. Impacts are user defined and can be created in '''Administration > Libraries > Impact'''. | ''Impact'' is a measure of the effect of an Incident (Request), Problem or Change on a business service or process. Impact is typically used on conjunction with Urgency to determine the Priority. Impacts are user defined and can be created in '''Administration > Libraries > Impact'''. | ||
| − | + | <p align="right">[[Layton ServiceDesk - Settings - Libraries - Urgency |<u>Next article in this series: ''Urgency''</u>]] [[File:Btn forward.png|link=Layton ServiceDesk - Settings - Libraries - Urgency]]</p> | |
| − | Next article in this series: '''[[Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
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Revision as of 05:37, 3 February 2017
Previous article in this series: Services
Impact is a measure of the effect of an Incident (Request), Problem or Change on a business service or process. Impact is typically used on conjunction with Urgency to determine the Priority. Impacts are user defined and can be created in Administration > Libraries > Impact.
