Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server

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Overview

Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.

File:Analyst availability server.png

Settings

• Server Url: Enter the URL for the Exchange Web Server
• Exchange Version: Enter the version of Exchange running EWS
• User Name: Enter the user name for the account connecting to EWS
• Password: Enter the password for the account entered
• Test Settings: Use this link to test the connection string

Requirements

• Enable NTLM: NTLM Authentication must be enabled for the EWS site. Basic authentication should be disabled.
• Username and permissions: The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS.
• Service Account: A Service account must be created to impersonate all other accounts. See Configuring Exchange Impersonation

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