Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server

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Overview

Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.

Settings

The Analyst Absence Type properties allows the Administrator to enter the Name, which will be used to identify the Absence Type, and the Color, which is displayed in the Calendar Analyst Availability View.

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