Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server
From Layton Support
Overview
Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.
Settings
Server Url: Enter the URL for the Exchange Web Server
Exchange Version: Enter the version of Exchange running EWS
User Name: Enter the user name for the account connecting to EWS
Password: Enter the password for the account entered
Test Settings: Use this link to test the connection string
Requirements
- Enable NTLM: NTLM Authentication must be enabled for the EWS site. Basic authentication should be disabled.
- Username and permissions: The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS.
- Service Account: A Service account must be created to impersonate all other accounts. See Exchange Impersonation