Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server
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=Overview= | =Overview= | ||
− | Analyst Availability Server may be managed in '''Administration > Company Structure > Analyst Availability Server'''. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk [[Layton ServiceDesk™ - Calendar#Analyst_Availability_View|Analyst Availability Calendar]]. | + | Analyst Availability Server may be managed in '''Administration > Company Structure > Analyst Availability Server'''. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk [[Layton ServiceDesk™ - Calendar#Analyst_Availability_View|Analyst Availability Calendar]]. |
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=Settings= | =Settings= | ||
− | '''Server Url''': Enter the URL for the Exchange Web | + | '''Server Url''': Enter the URL for the Exchange Web Server |
− | '''Exchange Version''': Enter the version of Exchange running | + | '''Exchange Version''': Enter the version of Exchange running EWS |
− | '''User Name''': Enter the user name for the account connecting to | + | '''User Name''': Enter the user name for the account connecting to EWS |
'''Password''': Enter the password for the account entered | '''Password''': Enter the password for the account entered | ||
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'''Test Settings''': Use this link to test the connection string | '''Test Settings''': Use this link to test the connection string | ||
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+ | =Requirements= | ||
+ | * '''Enable NTLM''': NTLM Authentication must be enabled for the EWS site. Basic authentication should be disabled. | ||
+ | * '''Username and permissions''': The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS. | ||
+ | * '''Service Account''': A Service account must be created to impersonate all other accounts. See [http://msdn.microsoft.com/en-us/library/bb204095%28EXCHG.140%29.aspx|Configuring Exchange Impersonation] | ||
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p> |
Revision as of 23:38, 18 February 2014
Overview
Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.
Settings
Server Url: Enter the URL for the Exchange Web Server
Exchange Version: Enter the version of Exchange running EWS
User Name: Enter the user name for the account connecting to EWS
Password: Enter the password for the account entered
Test Settings: Use this link to test the connection string
Requirements
- Enable NTLM: NTLM Authentication must be enabled for the EWS site. Basic authentication should be disabled.
- Username and permissions: The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS.
- Service Account: A Service account must be created to impersonate all other accounts. See Exchange Impersonation