Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server
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Analyst Availability Server may be managed in '''Administration > Company Structure > Analyst Availability Server'''. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk [[Layton ServiceDesk™ - Calendar#Analyst_Availability_View|Analyst Availability Calendar]]. | Analyst Availability Server may be managed in '''Administration > Company Structure > Analyst Availability Server'''. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk [[Layton ServiceDesk™ - Calendar#Analyst_Availability_View|Analyst Availability Calendar]]. | ||
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=Settings= | =Settings= | ||
Revision as of 23:28, 18 February 2014
Overview
Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.
Settings
Server Url: Enter the URL for the Exchange Web Service
Exchange Version: Enter the version of Exchange running Exchange Web Services
User Name: Enter the user name for the account connecting to Exchange Web Services
Password: Enter the password for the account entered
Test Settings: Use this link to test the connection string
