Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server
m (Jpainter moved page Layton ServiceDesk™ - Settings - Company Structure - Analyst Availability Server to Layton ServiceDesk - Settings - Company Structure - Analyst Availability Server: Removed the TM symbol for a cleaner URL) |
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− | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
− | + | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Types]] [[Layton ServiceDesk - Settings - Company Structure - Manage Analyst Absence Types |<u>Previous article in this series: ''Manage Analyst Absence Types''</u>]]</p> | |
=Overview= | =Overview= | ||
− | Analyst Availability Server may be managed in '''Administration > Company Structure > Analyst Availability Server'''. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk '''[[Layton | + | Analyst Availability Server may be managed in '''Administration > Company Structure > Analyst Availability Server'''. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk '''[[Layton ServiceDesk - Calendar#Analyst_Availability_View|Analyst Availability Calendar]]'''. |
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=Requirements= | =Requirements= | ||
− | + | ==Enable NTLM== | |
− | + | '''[https://msdn.microsoft.com/en-us/library/office/dn626019%28v=exchg.150%29.aspx?f=255&MSPPError=-2147217396 NTLM Authentication must be enabled]''' for the Exchange Web Services (EWS) site. Basic authentication should be disabled. | |
− | + | ||
+ | ==Username and permissions== | ||
+ | The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS. | ||
+ | |||
+ | ==Service Account== | ||
+ | A '''[http://msdn.microsoft.com/en-us/library/bb204095%28EXCHG.140%29.aspx Service account]''' must be created to impersonate all other accounts. This account must be used for the username in the Settings below. | ||
=Settings= | =Settings= | ||
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==Test Settings== | ==Test Settings== | ||
Use this link to test the connection string | Use this link to test the connection string | ||
− | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Revision as of 04:20, 9 September 2016
Previous article in this series: Manage Analyst Absence Types
Contents |
Overview
Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.
Requirements
Enable NTLM
NTLM Authentication must be enabled for the Exchange Web Services (EWS) site. Basic authentication should be disabled.
Username and permissions
The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS.
Service Account
A Service account must be created to impersonate all other accounts. This account must be used for the username in the Settings below.
Settings
Server Url
Enter the URL for the Exchange Web Server
Exchange Version
Enter the version of Exchange running EWS
User Name
Enter the user name for the account connecting to EWS
Password
Enter the password for the account entered
Test Settings
Use this link to test the connection string