Revision as of 04:05, 9 September 2016

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Overview

Analyst Availability Server may be managed in Administration > Company Structure > Analyst Availability Server. The Analyst Availability Server connection allows ServiceDesk to connect to Exchange Web Services (EWS) and synchronize Analyst absences. When this is configured, an absence created in an Analyst's Exchange-based Outlook calendar will be automatically transferred to the ServiceDesk Analyst Availability Calendar.

Requirements

• Enable NTLM: NTLM Authentication must be enabled for the EWS site. Basic authentication should be disabled.
• Username and permissions: The ServiceDesk Analyst username must match Active Directory username for the Outlook absences to be reflected in ServiceDesk. The user must also be granted permission to access EWS.
• Service Account: A Service account must be created to impersonate all other accounts. See Configuring Exchange Impersonation. This account must be used for the username in the Settings below.

Settings

Server Url

Enter the URL for the Exchange Web Server

Exchange Version

Enter the version of Exchange running EWS

User Name

Enter the user name for the account connecting to EWS

Password

Enter the password for the account entered

Test Settings

Use this link to test the connection string

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