Layton ServiceDesk - Release Notes - Version 6.7.3
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<p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.7.2.1]] [[Layton ServiceDesk - Release Notes - Version 6.7.2.1|<u>Earlier Version</u>]]</p> | <p align="right">[[File:btn_back_up.png|link=Layton ServiceDesk - Release Notes - Version 6.7.2.1]] [[Layton ServiceDesk - Release Notes - Version 6.7.2.1|<u>Earlier Version</u>]]</p> | ||
=Overview= | =Overview= | ||
− | ServiceDesk v6.7.3 is a patch release of the product. | + | Layton ServiceDesk v6.7.3 is a patch release of the product. Both full and update installers are available. |
− | ==.NET 4 | + | ==Earliest Version that Can Be Updated to 6.7.3== |
− | 6.7.0.2 introduced the need for .NET 4. If not installed as part of that | + | '''You must be using ServiceDesk v6.2.0 or later before you can update to the latest version.''' If you are using an earlier version please update by downloading v6.2.0 from the ''Update ➤ Layton ServiceDesk'' menu in the '''[http://client.laytontechnology.com/ Client Support Portal]''' before attempting to update to the latest version. |
+ | |||
+ | ==.NET 4 Update== | ||
+ | 6.7.0.2 introduced the need for .NET 4. If not installed as part of that update, e.g. by updating directly from a version prior to 6.7.0.2, it will have to be installed. Instructions are given below. | ||
+ | |||
+ | ==Test Installation== | ||
+ | <span style="color:red">'''We recommend that you create a [[Layton ServiceDesk - Installation - Test Installation|Test Installation]] and update it before committing to updating your live system.'''</span> | ||
− | |||
==Determining the Currently Installed Version== | ==Determining the Currently Installed Version== | ||
Please refer to '''[[Layton ServiceDesk - Procedures - General - How to Find the Version Number|this article]]''' to determine the currently installed version. | Please refer to '''[[Layton ServiceDesk - Procedures - General - How to Find the Version Number|this article]]''' to determine the currently installed version. | ||
==Obtaining the Update== | ==Obtaining the Update== | ||
− | Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the | + | Please log in to the '''[http://client.laytontechnology.com/ Client Support Portal]''' to download the update installer. |
− | == | + | ==Obtaining the Full Installer== |
− | + | Contact '''[mailto:[email protected] Support]''' for a link to the full installer. | |
+ | =Update= | ||
==Procedure== | ==Procedure== | ||
===Microsoft .NET Framework 4.5=== | ===Microsoft .NET Framework 4.5=== | ||
− | #If not done as part of an | + | #If not done as part of an update to 6.7.0.2, install '''[https://www.microsoft.com/en-au/download/details.aspx?id=30653 Microsoft .NET Framework 4.5]'''. |
#Launch Internet Information Services (IIS) Manager. | #Launch Internet Information Services (IIS) Manager. | ||
#In the ''Connections'' pane on the left-hand side, click the server name. | #In the ''Connections'' pane on the left-hand side, click the server name. | ||
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===Layton ServiceDesk=== | ===Layton ServiceDesk=== | ||
− | Do not uninstall Layton ServiceDesk prior to | + | Do not uninstall Layton ServiceDesk prior to updating. This is an update, not a full installer. |
− | #Extract the '' | + | #Extract the ''lsd6721_update'' folder from the archive to the root of an attached, local drive. |
#Back up your database. | #Back up your database. | ||
#In Windows Services Console, stop the following services: | #In Windows Services Console, stop the following services: | ||
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#*World Wide Web Publishing Service. | #*World Wide Web Publishing Service. | ||
#Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder. | #Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder. | ||
− | #Open the '' | + | #Open the ''lsd6721_update'' folder. |
− | #Right-click the installer ''' | + | #Right-click the installer '''lsd6721_update.exe''' and select ''Run as administrator''. This will avoid permission issues. Note that the progress dialog may report that it is not responding, but this process may simply take some time. |
#In Windows Services Console, start the above services. | #In Windows Services Console, start the above services. | ||
#Re-enable anti-virus software, if applicable. | #Re-enable anti-virus software, if applicable. | ||
+ | |||
+ | =Full Installation= | ||
+ | ==New Installation== | ||
+ | If you are installing for the first time, refer to '''[[Layton ServiceDesk - System Requirements|System Requirements]]''' and follow the links at the right bottom of each related article. | ||
+ | |||
+ | ==Clean Reinstallation== | ||
+ | If you are doing a Clean Reinstallation, follow the '''[[Layton ServiceDesk - Installation - Clean Reinstallation|Clean Reinstallation procedure]]'''. | ||
=Bug Fixes= | =Bug Fixes= |
Revision as of 05:44, 8 August 2018
Contents |
Overview
Layton ServiceDesk v6.7.3 is a patch release of the product. Both full and update installers are available.
Earliest Version that Can Be Updated to 6.7.3
You must be using ServiceDesk v6.2.0 or later before you can update to the latest version. If you are using an earlier version please update by downloading v6.2.0 from the Update ➤ Layton ServiceDesk menu in the Client Support Portal before attempting to update to the latest version.
.NET 4 Update
6.7.0.2 introduced the need for .NET 4. If not installed as part of that update, e.g. by updating directly from a version prior to 6.7.0.2, it will have to be installed. Instructions are given below.
Test Installation
We recommend that you create a Test Installation and update it before committing to updating your live system.
Determining the Currently Installed Version
Please refer to this article to determine the currently installed version.
Obtaining the Update
Please log in to the Client Support Portal to download the update installer.
Obtaining the Full Installer
Contact Support for a link to the full installer.
Update
Procedure
Microsoft .NET Framework 4.5
- If not done as part of an update to 6.7.0.2, install Microsoft .NET Framework 4.5.
- Launch Internet Information Services (IIS) Manager.
- In the Connections pane on the left-hand side, click the server name.
- In the Actions pane on the right-hand side, click Change .NET Framework Version.
- Change the .NET Framework Version to v4.0.30319 and click the OK button.
- In the center panel, double-click ISAPI and CGI Restrictions.
- There are two items with the description ASP.NET v4.0.30319. Right-click each and select Allow.
- Close Internet Information Services (IIS) Manager.
Layton ServiceDesk
Do not uninstall Layton ServiceDesk prior to updating. This is an update, not a full installer.
- Extract the lsd6721_update folder from the archive to the root of an attached, local drive.
- Back up your database.
- In Windows Services Console, stop the following services:
- IIS Admin Service
- LaytonServiceDesk
- World Wide Web Publishing Service.
- Disable anti-virus software on the server, if running. This has been known to prevent the copying of files, especially .exe files, to the Program Files folder.
- Open the lsd6721_update folder.
- Right-click the installer lsd6721_update.exe and select Run as administrator. This will avoid permission issues. Note that the progress dialog may report that it is not responding, but this process may simply take some time.
- In Windows Services Console, start the above services.
- Re-enable anti-virus software, if applicable.
Full Installation
New Installation
If you are installing for the first time, refer to System Requirements and follow the links at the right bottom of each related article.
Clean Reinstallation
If you are doing a Clean Reinstallation, follow the Clean Reinstallation procedure.
Bug Fixes
# | Title | Description |
---|---|---|
67666 | Issue for Some End Users Authenticating on New Layton ServiceDesk Instance | |
67702 | Absences No Longer Reported |
Released 2018-