Layton ServiceDesk - Release Notes - Version 6.6.2
From Layton Support
Contents |
Overview
ServiceDesk v6.6.2 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Test Installation
We recommend that you do a Test Installation and upgrade it before committing to updating your live system.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd662_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd662_upgrade.exe inside the lsd662_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
- Start the IIS Admin and LaytonServiceDesk services.
New Features
| # | Title | Description |
|---|---|---|
| 66151 | Link Requests Search Option | New option to search for a string in the Summary, a specific Problem or Change ID, or Problem or Change Type when linking Problems and Changes to a Request. |
| 66163 | New Statistics Report: All Requests First Resolution | This report appears in Reporting > Statistics. Similar to the IT Incidents First Request Resolution report, which covers the default Request Class only, this new report allows you to include all Request Classes, or filter on a specific one. |
| 66283 | Changing Status Via Email | New options in Email Keywords to set a Request Type, Request Class and Status based on a keyword. |
| 66314 | Modify Email Server Settings SSL Label | Label of the SSL setting has been modified to clarify that the checkbox also applies to TLS. |
Bug Fixes
| # | Title | Description |
|---|---|---|
| 65293 | Chrome: Submenu Does Not Appear | |
| 66138 | Can't Delete Analyst | |
| 66199 | Can't Delete Analyst Group | |
| 66207 | Unable to Delete Empty Analyst Accounts | |
| 66264 | Internet Explorer 11 Compatibility Issues with Calendar | |
| 66308 | Reports Not Including Last Day of Range | |
| 66343 | Can't Create New Requests After Upgrade to 6.6.1 |
