Layton ServiceDesk - Release Notes - Version 6.6.0
From Layton Support
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[[Category:Update Notes]] | [[Category:Update Notes]] | ||
Revision as of 05:32, 23 December 2015
Contents |
Overview
ServiceDesk v6.6 is a minor release of the product. You must be using ServiceDesk v6.2.0 or later before you can upgrade to the latest version. If you are using an earlier version please upgrade by downloading v6.2.0 from the Update > Layton ServiceDesk menu in the Client Support Portal before attempting to upgrade to the latest version.
Obtaining the Update
Please log in to the Client Support Portal to download the upgrade installer.
Test Installation
We recommend that you do a Test Installation and upgrade it before committing to updating your live system.
Procedure
Do not uninstall Layton ServiceDesk prior to upgrading. This is an update, not a full installer.
- Extract the lsd660_upgrade folder from the archive
- Back up your database
- Stop the IIS Admin service
- Stop the LaytonServiceDesk service
- Run the upgrade installer lsd660_upgrade.exe inside the lsd660_upgrade folder. We recommend that you right-click the installer and select Run as administrator to avoid permission issues.
New Features
| # | Title | Description |
|---|---|---|
| 65345 | User Fields in Business Rules | User-defined fields (prefixed with usr_) can now be used as criteria and the target of actions in Business Rules. |
Bug Fixes
| # | Title | Description |
|---|---|---|
| 65729 | Copy Analyst Settings Not Working | Some of the settings were not copied when using the copy feature. |
