Layton ServiceDesk - Procedures - General - How to Find the Version Number

From Layton Support
(Difference between revisions)
Jump to: navigation, search
m (Minor formatting changes)
 
(4 intermediate revisions by one user not shown)
Line 1: Line 1:
−
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>
 
=Application Version=
 
=Application Version=
−
In Layton ServiceDesk, click the Administration button [[File:Lsd btn admin.png|link=]] and scroll to the bottom of the page. The version number appears in the footer. You may also view the version information along with your registered Company ID and product key in '''[[Layton_ServiceDesk™_-_Settings_-_System_Settings_-_License_Information|Admin > System Settings > License Information]]'''
+
==From within the Layton ServiceDesk Application==
 +
In Layton ServiceDesk, click the Administration button [[File:Lsd btn admin.png|link=]] and scroll to the bottom of the page. The version number appears in the footer.
  
−
'''NOTE:''' The version number listed in Programs and Features may be incorrect. When Layton ServiceDesk is installed, the version number is correct. Later updates may not change this version, however.
+
[[File:Lsd app ver 02.png|link=]]
 +
 
 +
 
 +
The version number also appears in '''[[Layton_ServiceDesk_-_Settings_-_System_Settings_-_License_Information|Admin > System Settings > License Information]]'''
 +
 
 +
==From the Executable Properties==
 +
#Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\.
 +
#Get Properties on the ''LaytonServiceDesk.exe'' file.
 +
#Click the ''Details'' tab.<br /><p>[[File:Lsd app ver 01.png|link=]]</p><br />
 +
#The version is the ''Product Version''.
 +
 
 +
'''NOTE:''' The version number listed in Programs and Features may be incorrect. When Layton ServiceDesk is installed, the version number is correct. Later updates will not change this version, however.
  
 
=Database Version=
 
=Database Version=
−
The version of the database may be different to that of the application. The database structure may not need to be modified between versions. In terms of disaster recovery, the same application version could be installed and connected to the database.
+
As of version 6.6.3, the version is updated in the database when the application is updated. Versions prior to 6.6.3 may not have the correct application version reflected in the database.
 +
 
 +
In disaster recovery, if the application can't be launched in order to read the version number on the Administration page, this can be used to determine which version to reinstall.
  
 
In the database table ''admin'', look for the value ''db_compatible_app'' in the ''sys_admin_id'' column. The version number appears in the ''sys_admin_value'' column in this row. This SQL query will also return the version number:
 
In the database table ''admin'', look for the value ''db_compatible_app'' in the ''sys_admin_id'' column. The version number appears in the ''sys_admin_value'' column in this row. This SQL query will also return the version number:
Line 12: Line 26:
 
     SELECT sys_admin_value AS "Database Version Number"
 
     SELECT sys_admin_value AS "Database Version Number"
 
      
 
      
−
     FROM [admin]
+
     FROM   [admin]
 
      
 
      
−
     WHERE sys_admin_id = 'db_compatible_app'
+
     WHERE sys_admin_id = 'db_compatible_app'
−
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk™]] [[User Guide for Layton ServiceDesk™|<u>Back to Contents</u>]]</p>
+
<p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p>

Latest revision as of 22:27, 20 March 2019

Btn back up.png Back to Contents

Contents

[edit] Application Version

[edit] From within the Layton ServiceDesk Application

In Layton ServiceDesk, click the Administration button Lsd btn admin.png and scroll to the bottom of the page. The version number appears in the footer.

Lsd app ver 02.png


The version number also appears in Admin > System Settings > License Information

[edit] From the Executable Properties

  1. Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\.
  2. Get Properties on the LaytonServiceDesk.exe file.
  3. Click the Details tab.

    Lsd app ver 01.png


  4. The version is the Product Version.

NOTE: The version number listed in Programs and Features may be incorrect. When Layton ServiceDesk is installed, the version number is correct. Later updates will not change this version, however.

[edit] Database Version

As of version 6.6.3, the version is updated in the database when the application is updated. Versions prior to 6.6.3 may not have the correct application version reflected in the database.

In disaster recovery, if the application can't be launched in order to read the version number on the Administration page, this can be used to determine which version to reinstall.

In the database table admin, look for the value db_compatible_app in the sys_admin_id column. The version number appears in the sys_admin_value column in this row. This SQL query will also return the version number: 

   SELECT sys_admin_value AS "Database Version Number"
   
   FROM   [admin]
   
   WHERE  sys_admin_id = 'db_compatible_app'

Btn back up.png Back to Contents

Retrieved from "http://laytontechnology.com/support/index.php?title=Layton_ServiceDesk_-_Procedures_-_General_-_How_to_Find_the_Version_Number&oldid=8121"
Personal tools
Namespaces

Variants
Actions
Main Page
Online User Guides
General Support
Release Notes
Toolbox