Layton ServiceDesk - Pre-Installation Procedure
SQL Server
If you don't have any version of SQL Server installed, you can download the free SQL Server 2005 Express edition from here. You will also need the Microsoft SQL Server Managment Studio which you can download from here. Note that Microsoft SQL Server Managment Studio is also useful tool to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.
Server Authentication
Layton ServiceDesk does not use Windows authentication to the SQL Server, only SQL authentication through the LaytonUser1 SQL account, created during installation. This account has sufficient permissions to do every operation required by the various Layton ServiceDesk features. SQL Server and Windows Authentication mode must be enabled on the SQL Server. See here for steps.
IIS Web Service Extensions
The ASP.NET extension will need to be allowed in IIS. See Layton ServiceDesk™ - Pre-Installation - IIS Web Service Extensions for steps.
