Layton ServiceDesk - Pre-Installation Procedure

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SQL Server

If you don't have any version of SQL Server installed, you can download a free SQL Server 2005 Express edition from here. You will also need the Microsoft SQL Server Managment Studio. You can download the free SQL 2005 Express version from here. Note that Microsoft SQL Server Managment Studio is also useful tool to manage MSDE, SQL 2000, SQL 2005 and SQL 2008 servers.

Server Authentication

Layton ServiceDesk does not use Windows authentication to the SQL Server, only SQL authentication through the LaytonUser1 SQL account, created during installation. This account has sufficient permissions to do every operation required by the various Layton ServiceDesk features. SQL Server and Windows Authentication mode must be enabled on the SQL Server. See Layton ServiceDesk™ - Pre-Installation - SQL & Windows Authentication for steps.

IIS Web Service Extensions

The ASP.NET extension will need to be allowed in IIS. See Layton ServiceDesk™ - Pre-Installation - IIS Web Service Extensions for steps.

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