Layton ServiceDesk - Installation - Clean Reinstallation
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− | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
__FORCETOC__ | __FORCETOC__ | ||
=Cleaning the System= | =Cleaning the System= | ||
− | #Navigate to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\. | + | #Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\Custom\. |
+ | #Move any images you've added elsewhere as a backup. | ||
+ | #Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\User\. | ||
+ | #Move any images you've added elsewhere as a backup. | ||
+ | #Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\HB_Data\. | ||
#Move the following folders elsewhere as a backup: | #Move the following folders elsewhere as a backup: | ||
#*ChangeAttach | #*ChangeAttach | ||
Line 11: | Line 15: | ||
#*RequestAttach | #*RequestAttach | ||
#Uninstall Layton ServiceDesk using Programs and Features. | #Uninstall Layton ServiceDesk using Programs and Features. | ||
− | # | + | #Open Internet Information Services (IIS) Manager. |
− | #Open Services console. | + | ##In ''Sites > Default Website'', delete the virtual directory ''LaytonServiceDesk''. |
− | #Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:<br /><p>sc delete LaytonServiceDesk<br />If the service becomes ''marked for deletion'' but hasn't been removed, restart the server and check that the service has been removed.</p> | + | ##In ''Application Pools'', delete ''LaytonServiceDeskAppPool''. |
− | #Delete the folder ''Layton Technology'' in C:\Program Files\. | + | #Open Windows Services console. |
− | #If you are not going to keep the database, delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. | + | #Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:<br /><br /><p><code>sc delete LaytonServiceDesk</code><br /><br />If the service becomes ''marked for deletion'' but hasn't been removed, restart the server and check that the service has been removed.</p> |
+ | #Delete the folder ''Layton Technology'' in C:\Program Files (x86)\. | ||
+ | #If you are not going to keep the database, delete the database ''LaytonServiceDesk'' using Microsoft SQL Server Management Studio. If you are going to keep it, back it up. | ||
=Fix Problems with Programs that Can't Be Installed or Uninstalled= | =Fix Problems with Programs that Can't Be Installed or Uninstalled= | ||
− | If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the '''[ | + | If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the '''[https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed Program Install and Uninstall Troubleshooter]''' available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select ''Layton ServiceDesk'' and let it run. It might take some time to run. |
− | =[[Layton | + | =[[Layton ServiceDesk - System Requirements|Review System Requirements]]= |
− | If you have had trouble doing the initial installation, ensure that all the '''[[Layton | + | If you have had trouble doing the initial installation, ensure that all the '''[[Layton ServiceDesk - System Requirements|System Requirements]]''' have been met. |
− | =[[Layton | + | =[[Layton ServiceDesk - Pre-Installation Procedure|Review Pre-Installation Procedure]]= |
− | If you have had trouble doing the initial installation, ensure that you have followed the '''[[Layton | + | If you have had trouble doing the initial installation, ensure that you have followed the '''[[Layton ServiceDesk - Pre-Installation Procedure|Pre-Installation Procedure]]'''. |
=Reinstallation= | =Reinstallation= | ||
− | #Install as per [[Layton | + | #Install as per '''[[Layton ServiceDesk - Installation - New Installation|New Installation]]'''. When the Database Tool opens, you will be connecting to an existing database, not a new one. |
− | #Copy the backed up folders from Cleaning the System back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\. | + | #Copy the backed-up folders from the above ''Cleaning the System'' section back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\. |
− | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 00:46, 27 October 2020
Contents |
[edit] Cleaning the System
- Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\Custom\.
- Move any images you've added elsewhere as a backup.
- Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\Application_Images\User\.
- Move any images you've added elsewhere as a backup.
- Navigate to C:\Program Files (x86)\Layton Technology\Layton ServiceDesk\HB_Data\.
- Move the following folders elsewhere as a backup:
- ChangeAttach
- EmailBodies
- MailIn
- MailInlineImage
- ProblemAttach
- RequestAttach
- Uninstall Layton ServiceDesk using Programs and Features.
- Open Internet Information Services (IIS) Manager.
- In Sites > Default Website, delete the virtual directory LaytonServiceDesk.
- In Application Pools, delete LaytonServiceDeskAppPool.
- Open Windows Services console.
- Check to see if the LaytonServiceDesk service exists. If it does, open a command prompt and run this command to remove it:
sc delete LaytonServiceDesk
If the service becomes marked for deletion but hasn't been removed, restart the server and check that the service has been removed. - Delete the folder Layton Technology in C:\Program Files (x86)\.
- If you are not going to keep the database, delete the database LaytonServiceDesk using Microsoft SQL Server Management Studio. If you are going to keep it, back it up.
[edit] Fix Problems with Programs that Can't Be Installed or Uninstalled
If a problem develops with uninstalling Layton ServiceDesk (often from an interrupted uninstall operation), use the Program Install and Uninstall Troubleshooter available from Microsoft Support. This will download a utility that will scan the registry for installed applications and will present a list of applications to uninstall. Select Layton ServiceDesk and let it run. It might take some time to run.
[edit] Review System Requirements
If you have had trouble doing the initial installation, ensure that all the System Requirements have been met.
[edit] Review Pre-Installation Procedure
If you have had trouble doing the initial installation, ensure that you have followed the Pre-Installation Procedure.
[edit] Reinstallation
- Install as per New Installation. When the Database Tool opens, you will be connecting to an existing database, not a new one.
- Copy the backed-up folders from the above Cleaning the System section back to C:\Program Files\Layton Technology\Layton ServiceDesk\HB_Data\.