Layton ServiceDesk - General Settings - Problem Settings
From Layton Support
(Difference between revisions)
m (Jpainter moved page Layton ServiceDesk™ - General Settings - Problem Settings to Layton ServiceDesk - General Settings - Problem Settings: Removed the TM symbol for a cleaner URL) |
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| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
| − | This menu item will only be displayed if the Problem & Change feature is turned on in '''[[ | + | This menu item will only be displayed if the Problem & Change feature is turned on in '''[[Layton_ServiceDesk_-_Settings_-_System_Settings_-_Application_Settings#Enable_Problem_.26_Change|Administration | System Settings | Application Settings | Enable Problem & Change]]'''. |
| − | This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the [[ | + | This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the '''[[Layton_ServiceDesk_-_General_Settings_-_Request_Settings|Request Settings section]]'''. |
*Owned by Default & Owned by Specified. | *Owned by Default & Owned by Specified. | ||
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*Default Impact | *Default Impact | ||
*Default Service | *Default Service | ||
| − | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton | + | <p align="right">[[File:btn_back_up.png|link=User Guide for Layton ServiceDesk]] [[User Guide for Layton ServiceDesk|<u>Back to Contents</u>]]</p> |
Latest revision as of 00:41, 15 November 2016
This menu item will only be displayed if the Problem & Change feature is turned on in Administration | System Settings | Application Settings | Enable Problem & Change.
This section contains settings that will determine the default values when a new Problem is logged, such as the assignment & ownership, default Status, Priority and other fields along with the escalation colors and a number of other configurations settings. These settings work in exactly the same manner as described above in the Request Settings section.
- Owned by Default & Owned by Specified.
- Assigned to Default & Assigned to Specified
- Default Status
- Default Priority
- Default Urgency
- Default Impact
- Default Service
